Top 7 AI Knowledge Management Tools for 2024 

Have you ever wondered how AI knowledge management tools can elevate your customer experience (CX)?   

As businesses are now switching to innovative methods rather than traditional ones, they are relying more on artificial intelligence (AI) to boost customer service.  

In this blog, we will provide you with a list of top AI knowledge management tools for enhanced customer service and agent productivity. 

What is an AI Knowledge Management Tool? 

An AI knowledge management tool incorporates artificial intelligence (AI) to curate, create, and disseminate knowledge under a collaborative knowledge base. 

AI knowledge management tools help you create content faster, give insights into your knowledge management performance, and empower users with instant and accurate information.

Top 7 AI Knowledge Management Tools 

• Knowmax 
• Bloomfire 
• Salesforce Einstein AI 
• Guru 
• Slite 
• Stack overflow for teams 
• Document360 

1. Knowmax 

Knowmax is a Guided AI Knowledge Management tool. It is designed to centralize your organization’s knowledge into a single source of truth. Our innovative platform simplifies creating user-friendly external and internal knowledge bases. With GenAI, Knowmax provides valuable support to knowledge authors and support agents.  

It seamlessly integrates with your current CX tools, including CRM, chat, and phone so agents can access the right information within their workflow.   

Features 

• AI search for instant answers 
• Max AI for lightning speed content creation  
• Content repurposing – converting lengthy articles into bite-sized FAQ & quiz  
• AI language translator  
• AI editing tools to rephrase content  
• Instant article summaries with AI 

Pricing 

•  Contact sales@knowmax.ai 

2. Bloomfire 

Bloomfire is an AI-based knowledge management platform that helps you capture and share your organization’s collective knowledge, making it easily available to all employees. Bloomfire enables everyone to perform at their highest level and collaborate effectively.  

Features  

• AI-driven search and discovery 
• Ask AI for direct answers 
• AI driven enterprise search for making SharePoint and other documents discoverable  
• Discover relevant and intuitive search 
• AI author assist 
• Easy integrations  
• Content and document management  

Pricing 

Bloomfire provides different plans based on the number of users: 

• Team – 50 users 
• Growth – 100 users 
• Business (Most Popular) – 500 users 
• Enterprise – 500+ users  

For pricing, contact their sales team

3. Salesforce Einstein AI copilot 

Einstein AI copilot is a CRM assistant tool that enhances team efficiency and customer satisfaction by incorporating AI into your daily tasks. AI tools, backed by Einstein copilot, consist of conversational, predictive, and generative features that deliver accurate responses and facilitate smooth interactions. 

With Einstein Copilot as your AI companion for CRM, you can empower agents to offer tailored service and resolve issues faster than before.  

Features 

• Einstein bots 
• Einstein search 
• Einstein prediction builder 
• Einstein conversation insights 
• Multilingual bots 

Pricing 

• The starting quote is 75$ user/per month annually 
• For detailed pricing, contact their sales team 

4. Guru 

Guru is another AI-powered knowledge management tool that helps organize information into a centralized knowledge repository and makes information easily accessible to your employees. 

It assists your team in efficiently capturing, organizing, updating, and sharing information, ultimately boosting collaboration and productivity. 

Features 

• Robust text editor  
• Seamless integrations with other tools  
• Intuitive browser extension 
• Tailored user permission and personalization 
• Over 200 professionally crafted templates 

Pricing 

At Guru, you will have different pricing options: 

• Free Trial: Gives you complete access to their platform for a month 
• All-in-One Plan: $15 per user monthly when billed annually 
• Enterprise: Contact Guru for a personalized quote for your business needs 

5. Slite 

Slite is an AI knowledge management tool that easily documents all types of company knowledge. 

Features 

• Flexible editor 
• Drag and drop features 
• Document and file import 
• Integrations and embeds 
• Searchability 
• Mobile and desktop app 

Pricing 

There are different pricing options for Slite: 

• Standard: $8 per month/member 
• Premium: $12.5 per month/member 
• Enterprise: Contact sales team directly 

6. Stack Overflow for Teams 

Stack Overflow for Teams is a platform designed to manage knowledge and collaboration. It is based on the question-and-answer forum. Compared to the public version of Stack Overflow, it provides a secure and confidential space for members to exchange knowledge.  

Teammates can ask questions, share answers, and vote on the best responses. In addition to Q&A, teams can create and organize detailed knowledge articles. 

Features 

• AI enhanced search 
• AI visual studio code for your coding environment 
• Auto answer app for slack, access actionable knowledge instantly with this app 
• Articles 
• SSO (Single sign-on) 
• Integration with teams and slack 
• Knowledge sharing collaboration 

Pricing 

Stack Overflow for Teams provides four different plans: 

•  Free plan: This supports up to 50 teammates 
•  Basic plan: Priced at $6.50 per teammate per month (billed annually), this plan supports up to 250 teammates 
•  Business plan: Priced at $13.50 per teammate per month (billed annually), this plan offers support for unlimited teammates 
• Enterprise plan: Contact Stack Overflow directly for a personalized quote 

7. Document360 

Document360 is an AI-powered knowledge base platform that intelligently captures and organizes knowledge externally and internally. With their Eddy Gen AI, you can get accurate answers from your knowledge base through a natural language interface. 

Additionally, Document360 provides add-on features such as AI content creation and language translation. 

Features 

• API documentation 
• Ticket deflector 
• Health check metrics 
• Article summarizer 
• Business glossary generator 
• AI assistive search 
• Meta description generator 

Pricing 

Document360 has different pricing plans based on your preferences: 

• Standard plan: $149 per month (when billed annually) 
• Professional plan: $299 per month (when billed annually) 
• Business plan: $399 per month (when billed annually) 
• If you are interested in the Enterprise plan, you will need to contact Document360 for a custom quote.  

Conclusion

Well, that was a pretty long list of tools.  

But selecting the right AI knowledge management tool will require you to evaluate multiple strong options. The starting point to select the right tool for your team will be to know their challenges and document the solutions and requirements they seek.  

This will help you select a tool based on your team’s requirements and your organization’s goals and budget.