Knowledge management tools for agents to deliver better customer experience

Knowledge management tools act as a medium for managing all your organization’s data that ensures easy findability of content. KM tools like decision trees, visual guides, and chatbots are delivered as per business needs.

  • Cloud-based tool
  • Multi-device coverage
  • Eliminate errors & elevate FCR
  • Structured content

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Knowledge management tools for agents to deliver better customer experience

Enhance FCR with effective training

Knowledge management (KM) tools offer updated information to contact center agents aiding improved First Call Resolution (FCR) in handling complex customer interactions. Also, efficient training resources help in reducing agent training periods and effort it takes to find right resources. Hence, it provides support towards building better customer relationships with contextual information that saves time.

Enhance FCR with effective training

Facilitate self-service across various touch-points

Integrating Knowmax to your business website allows users to find accurate information on their own. The flow of same information through all channels such as websites, applications, and bots is maintained as consistent. Also, it maintains uniformity of data, thereby saving cost & time. Knowledge management tools deliver 24/7 accessibility to updated information that wins customer loyalty and reliability.

Facilitate self-service across various touch-points

Format information with knowledge management tools

Knowmax offers to create, curate, distribute & manage information (in the form of) with features like decision trees, picture guides, FAQ’s and articles. This empowers users to format information in the way they want where files can be stored and maintained in forms of PDF, word documents, PPTs, etc.

Format information with knowledge management tools 

Customize and analyze knowledge as per your needs

Knowmax enables an organization to keep track of frequently asked questions to maintain quality of service. It allows them to modify data as per business requirements to provide a customized resolution. The analytics thus offer relevancy and accuracy of uploaded content on a real-time basis.

Customize and analyze knowledge as per your needs 

Reduce your call center agent's burden with knowledge management(KM) tools

What Our Customers Say

Why should an organization have knowledge management tools? 

Why should an organization have knowledge management tools?

Most common problem that brands face is overwhelming information which develops a critical situation to filter out what content is important. An effective knowledge management tools can increase sales of a company by 40%. Knowmax’s KM tools like decision trees, picture guides, and AI chatbots enable agents to walk through users to a better customer experience.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

Knowledge management tools enable interactive customer engagements at assisted & digital channels

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