Can an organisation share information externally using KM tools?

Knowledge management (KM) tools can be put to use both internally and externally to share knowledge , information, or resources. KM tools help bring innovative solutions by enhancing customer experience externally and knowledge sharing internally.

What are the different types of Knowledge Management tools?

Knowmax offers various knowledge management tools like content management tools, learning management tools , social software, knowledge search, knowledge visualization tools and more.

How is using Knowledge Management tools beneficial?

Knowledge management tools make it easier to manage all information of an organization. It helps improve customer satisfaction by keeping track of information that helps to identify what is lacking and where improvements can be made.

Do knowledge management tools break hierarchy?

Using knowledge management does not defy hierarchy. It helps break the barrier of data silos and contributes to positive engagement across levels and departments in an organization.

How does Customer Experience elevate by using KM tools?

Knowledge Management tools aid self-service across Omni channels through Artificial Intelligence (AI). This helps customers find answers explained to their queries without the assistance of agents, reducing waiting time. This leads to better and improved CX.

Is getting analytics in actual time possible

Knowmax’s knowledge management tools help you check how information is being used and identify what is working and what is not working. All of this is tracked in actual time and helps make changes to bridge gaps to improve existing knowledge .

KM Tools For Better Customer Service & Enhanced CX

KM tools for support themes that help provide the next best actions. Create a customized knowledge base with KM tools to deliver exceptional customer service.

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Knowmax's Knowledge Management Tools

1 .

Knowledge Base

The knowledge base allows an organization to create internal and external knowledge-sharing repositories. It provides a single source of truth for organizational information in various formats and visualizers. Users can access any information quickly through Knowmax's google elastic search.

2 .

CRM integration

Integrations of CRM with the KM platform stores customers' information and avoid repetition of data collection, resulting in improved CSAT scores.

3 .

Micro-segmented Analytics

Knowmax analyzing tools give insights on top searched keywords, overall usage of all content on the platform, and more. Learnings from the usage analytics prove beneficial to know what works the best and for future organizational strategies.

4 .

Learning Management System

A learning management system would help users of the KM platform learn and reiterate information. Even a light LMS helps in time to proficiency for beginners and aids in remembrance for the old users of the platform.

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Get the right KM tools for
your business

47% of companies that use KM tools have reportedly observed an increase in their outputs. The proper. KM tools help you create a customized knowledge base and aid in operational excellence. Achieve your CX goals now.

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What Our Customers Say

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR.

Chief Operating Officer

Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.

Associate Director - T&Q and KM

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

Frequently Asked Questions

Can the admin view usage analytics of KM tools?

What is a single source of truth?

Can we deploy information externally using KM tools?

How do KM tools help my business?

Do KM tools aid in self-service?

Can I see improvement in CX through KM tools?

KM Tools For Better Customer Service & Enhanced CX

Benefits of
knowledge management tools:

Knowmax's Knowledge Management Tools