A single source of truth for all information
Omnichannel capability for consistent CX
Micro-segmented user analytics
The knowledge base allows an organization to create internal and external knowledge-sharing repositories. It provides a single source of truth for organizational information in various formats and visualizers. Users can access any information quickly through Knowmax's google elastic search.
Integrations of CRM with the KM platform stores customers' information and avoid repetition of data collection, resulting in improved CSAT scores.
Knowmax analyzing tools give insights on top searched keywords, overall usage of all content on the platform, and more. Learnings from the usage analytics prove beneficial to know what works the best and for future organizational strategies.
A learning management system would help users of the KM platform learn and reiterate information. Even a light LMS helps in time to proficiency for beginners and aids in remembrance for the old users of the platform.
47% of companies that use KM tools have reportedly observed an increase in their outputs. The proper. KM tools help you create a customized knowledge base and aid in operational excellence. Achieve your CX goals now.Get a demo
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
91% of customers would use an online knowledge base if available and tailored to their needs. A well-created customer-facing knowledge base with the help of KM tools can transform the face of any brand. Knowledge base tools digitally transform how you reach out to customers in changing times. Knowledge base tools efficiently help create support material for customer-facing portals.Read blog
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
Can the admin view usage analytics of KM tools?
What is a single source of truth?
Can we deploy information externally using KM tools?
How do KM tools help my business?
Do KM tools aid in self-service?
Can I see improvement in CX through KM tools?