Can an organisation share information externally using KM tools?

Knowledge management (KM) tools can be put to use both internally and externally to share knowledge , information, or resources. KM tools help bring innovative solutions by enhancing customer experience externally and knowledge sharing internally.

What are the different types of Knowledge Management tools?

Knowmax offers various knowledge management tools like content management tools, learning management tools , social software, knowledge search, knowledge visualization tools and more.

How is using Knowledge Management tools beneficial?

Knowledge management tools make it easier to manage all information of an organization. It helps improve customer satisfaction by keeping track of information that helps to identify what is lacking and where improvements can be made.

Do knowledge management tools break hierarchy?

Using knowledge management does not defy hierarchy. It helps break the barrier of data silos and contributes to positive engagement across levels and departments in an organization.

How does Customer Experience elevate by using KM tools?

Knowledge Management tools aid self-service across Omni channels through Artificial Intelligence (AI). This helps customers find answers explained to their queries without the assistance of agents, reducing waiting time. This leads to better and improved CX.

Is getting analytics in actual time possible

Knowmax’s knowledge management tools help you check how information is being used and identify what is working and what is not working. All of this is tracked in actual time and helps make changes to bridge gaps to improve existing knowledge .

Knowledge Management Tools for customer service

KM tools for support themes that help provide the next best actions. Create a customized knowledge base with KM tools to deliver exceptional customer service.

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Knowmax's Knowledge Management Tools

1 .

Knowledge Base

The knowledge base allows an organization to create internal and external knowledge-sharing repositories. It provides a single source of truth for organizational information in various formats and visualizers. Users can access any information quickly through Knowmax's google elastic search.

2 .

CRM integration

Integrations of CRM with the KM platform stores customers' information and avoid repetition of data collection, resulting in improved CSAT scores.

3 .

Micro-segmented Analytics

Knowmax analyzing tools give insights on top searched keywords, overall usage of all content on the platform, and more. Learnings from the usage analytics prove beneficial to know what works the best and for future organizational strategies.

4 .

Learning Management System

A learning management system would help users of the KM platform learn and reiterate information. Even a light LMS helps in time to proficiency for beginners and aids in remembrance for the old users of the platform.

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Get the right KM tools for
your business

47% of companies that use KM tools have reportedly observed an increase in their outputs. The proper. Knowledge management tools help you create a customized knowledge base and aid in operational excellence. Achieve your CX goals now.

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What Our Customers Say

Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.

Senior Manager-Process & Project Management

Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.

Senior Operations Manager

Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.

Journey & GTM, Customer Experience

We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.

Chief Operating Officer

Frequently Asked Questions

Can the admin view usage analytics of KM tools?

What is a single source of truth?

Can we deploy information externally using KM tools?

How do KM tools help my business?

Do KM tools aid in self-service?

Can I see improvement in CX through KM tools?

Knowledge Management Tools for customer service

Benefits of
knowledge management tools:

Knowmax's Knowledge Management Tools