A single source of truth for all information
Omnichannel capability for consistent CX
Micro-segmented user analytics
The knowledge base allows an organization to create internal and external knowledge-sharing repositories. It provides a single source of truth for organizational information in various formats and visualizers. Users can access any information quickly through Knowmax's google elastic search.
Integrations of CRM with the KM platform stores customers' information and avoid repetition of data collection, resulting in improved CSAT scores.
Knowmax analyzing tools give insights on top searched keywords, overall usage of all content on the platform, and more. Learnings from the usage analytics prove beneficial to know what works the best and for future organizational strategies.
A learning management system would help users of the KM platform learn and reiterate information. Even a light LMS helps in time to proficiency for beginners and aids in remembrance for the old users of the platform.
47% of companies that use KM tools have reportedly observed an increase in their outputs. The proper. KM tools help you create a customized knowledge base and aid in operational excellence. Achieve your CX goals now.Get a demo
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
91% of customers would use an online knowledge base if available and tailored to their needs. A well-created customer-facing knowledge base with the help of KM tools can transform the face of any brand. Knowledge base tools digitally transform how you reach out to customers in changing times. Knowledge base tools efficiently help create support material for customer-facing portals.Read blog
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
Can the admin view usage analytics of KM tools?
Yes, users with admin rights can view the usage of all modules to improve on current and future strategies.
What is a single source of truth?
The essence of a single source of truth is that you can create, curate, access, and distribute organizational content from one platform.
Can we deploy information externally using KM tools?
Knowmax's KM tools help distribute knowledge internally and externally according to your organizational needs.
How do KM tools help my business?
KM tools make business processes smoother with features like a unified knowledge base and interactive scripts that improve overall productivity.
Do KM tools aid in self-service?
KM tools can aid in running self-service portals through integrations between the applications through one single platform.
Can I see improvement in CX through KM tools?
Depending on how effectively the KM tools are used, there are various opportunities to improve upon CX.