Self Service In Telecom Is Now The Top Priority

Posted On: May 25, 2020

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With a change in time, customer experience has become one…..

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Improve Call Center Metrics With Knowledge Management

Posted On: May 20, 2020

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Call center is a department responsible for answering calls from…..

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Need for Conversational AI Chatbots in E-commerce

Posted On: May 12, 2020

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Leveraging on digital transformation, e-commerce made its way into significantly…..

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Decision Trees To Improve Customer Experience

Posted On: March 20, 2020

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“Whenever you see a successful business, someone once made a…..

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Boost First Call Resolution with Intuitive Knowledge Management

Posted On: March 9, 2020

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First call resolution (FCR) is a customer’s right & organisation’s…..

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Why Knowledge Management is at the Heart of Great Customer Experience?

Posted On: March 3, 2020

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Is there anyone who doesn’t think great customer experience isn’t…..

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How Knowledge Management is Making Employee Onboarding Simpler in 2020

Posted On: February 12, 2020

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When a new employee is hired, the first challenge is…..

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How can telcos improve customer experience in 2020?

Posted On: January 30, 2020

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Customer experience plays a vital role in any business entity……

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Boost Customer Service with Power-Packed Knowledge Management

Posted On: January 28, 2020

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How do you ensure the best customer service knowledge management…..

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Case Studies

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