Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

What is First Time Fix Rate and 5 Ways to Reduce FTFR?

by: Pratik Salia | June 21, 2023

Customer Experience

Nothing pleases a customer more than getting the service right…..

How To Improve Customer Satisfaction In BPOs?

Posted on: March 16, 2023

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First Contact Resolution: Definition, Importance & Ways To Improve It

Posted on: February 27, 2023

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What is Time To Resolution and 7 Ways to Reduce It?

Posted on: January 27, 2023

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What Is Average Talk Time (ATT) & How To Reduce It?

Posted on: August 29, 2022

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Overcome Call Center Agent Burnout With Knowledge Management

Posted on: June 23, 2022

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Why Use Decision Trees For C-SAT In BFSI?

Posted on: March 8, 2022

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Yes-no Decision Trees For Improved CX In Travel Industry

Posted on: February 17, 2022

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Omnichannel vs. Multichannel Support: The Battle Of Support Channels

Posted on: December 16, 2021

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5 Ways Knowledge Management Elevates The Customer Experience

Posted on: November 29, 2021

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4 Ways Decision Trees Improve Customer Experience (CX)

Posted on: July 15, 2021

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How To Overcome Customer Service Challenges In Banking?

Posted on: July 2, 2021

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