Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Top 10 Knowledge Management Features for Good KMS

by: Pratik Salia | February 12, 2024

In today’s cutthroat market, standing out requires more than just…..

How To Write Interactive User Manuals in 10 Steps

Posted on: February 8, 2024

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10 Best Practices for Onboarding New Customers

Posted on:

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20 Best Digital Customer Service Platforms for 2025

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11 Best Call Center Quality Assurance Tips

Posted on: February 7, 2024

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What is First Time Fix Rate and 5 Ways to Reduce FTFR?

Posted on: June 21, 2023

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How To Improve Customer Satisfaction In BPOs?

Posted on: March 16, 2023

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First Contact Resolution: Definition, Importance & Ways To Improve It

Posted on: February 27, 2023

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What is Time To Resolution and 7 Ways to Reduce It?

Posted on: January 27, 2023

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What Is Average Talk Time (ATT) & How To Reduce It?

Posted on: August 29, 2022

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Overcome Call Center Agent Burnout With Knowledge Management

Posted on: June 23, 2022

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Why Use Decision Trees For C-SAT In BFSI?

Posted on: March 8, 2022

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