Pratik Salia

Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

What is Time To Resolution and 7 Ways to Reduce It?

by: Pratik Salia | January 27, 2023

Customer Experience

When a customer reaches out to you for any support…..

What Is Average Talk Time (ATT) & How To Reduce It?

Posted on: August 29, 2022

4 Ways To Overcome Call Center Agent Burnout With KM

Posted on: June 23, 2022

Why Use Decision Trees For C-SAT In BFSI?

Posted on: March 8, 2022

AI Knowledge Base: An Ultimate Guide to 2025

Posted on: February 23, 2022

Yes-no Decision Trees For Improved CX In Travel Industry

Posted on: February 17, 2022

Omnichannel vs. Multichannel Support: The Battle Of Support Channels

Posted on: December 16, 2021

5 Ways Knowledge Management Elevates The Customer Experience

Posted on: November 29, 2021

How is AI Transforming Knowledge Management?

Posted on: August 5, 2021

4 Ways Decision Trees Improve Customer Experience (CX)

Posted on: July 15, 2021

Knowledge Based System – 7 Things To Consider While Choosing KM Partner

Posted on:

How To Overcome Customer Service Challenges In Banking?

Posted on: July 2, 2021

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Pratik Salia

What is Time To Resolution and 7 Ways to Reduce It?

What Is Average Talk Time (ATT) & How To Reduce It?

4 Ways To Overcome Call Center Agent Burnout With KM

Why Use Decision Trees For C-SAT In BFSI?

AI Knowledge Base: An Ultimate Guide to 2025

Yes-no Decision Trees For Improved CX In Travel Industry

Omnichannel vs. Multichannel Support: The Battle Of Support Channels

5 Ways Knowledge Management Elevates The Customer Experience

How is AI Transforming Knowledge Management?

4 Ways Decision Trees Improve Customer Experience (CX)

Knowledge Based System – 7 Things To Consider While Choosing KM Partner

How To Overcome Customer Service Challenges In Banking?

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Knowledge by Knowmax

Pratik Salia

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Knowledge by Knowmax

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