Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Improve Your Contact Center KPIs With These 5 Steps

by: Pratik Salia | June 21, 2021

Customer Experience

Improvement. Better quality. Reaching set goals. We all have these…..

Knowledge Base Management: A Comprehensive Guide

Posted on: May 24, 2021

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