Pratik Salia

Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

What Is Average Talk Time (ATT) & How To Reduce It?

by: Pratik Salia | August 29, 2022

Customer Experience

Average talk time is often confused with average handling time……

4 Ways To Overcome Call Center Agent Burnout With KM

Posted on: June 23, 2022

Why Use Decision Trees For C-SAT In BFSI?

Posted on: March 8, 2022

Yes-no Decision Trees For Improved CX In Travel Industry

Posted on: February 17, 2022

Omnichannel vs. Multichannel Support: The Battle Of Support Channels

Posted on: December 16, 2021

5 Ways Knowledge Management Elevates The Customer Experience

Posted on: November 29, 2021

4 Ways Decision Trees Improve Customer Experience (CX)

Posted on: July 15, 2021

How To Overcome Customer Service Challenges In Banking?

Posted on: July 2, 2021

Customer Engagement System For Transforming Customer Experience

Posted on: June 25, 2021

Improve Your Contact Center KPIs With These 5 Steps

Posted on: June 21, 2021

A Comprehensive Guide to Knowledge Base Management

Posted on: May 24, 2021

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Pratik Salia

What Is Average Talk Time (ATT) & How To Reduce It?

4 Ways To Overcome Call Center Agent Burnout With KM

Why Use Decision Trees For C-SAT In BFSI?

Yes-no Decision Trees For Improved CX In Travel Industry

Omnichannel vs. Multichannel Support: The Battle Of Support Channels

5 Ways Knowledge Management Elevates The Customer Experience

4 Ways Decision Trees Improve Customer Experience (CX)

How To Overcome Customer Service Challenges In Banking?

Customer Engagement System For Transforming Customer Experience

Improve Your Contact Center KPIs With These 5 Steps

A Comprehensive Guide to Knowledge Base Management

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