Turn Every Interaction into a Win
Every customer interaction is an opportunity to build trust or lose it. Your customers expect clear answers, and your agents want to help. What often stands in the way? Not willingness, but the right knowledge at their fingertips.
That’s where Knowmax makes the difference.
Integrated seamlessly within Genesys, Knowmax gives your agents instant access to structured, easy-to-understand knowledge directly in their workflow. Whether it’s a quick answer, a complex how-to, or a step-by-step decision tree, Knowmax ensures your team always knows what to say and do.
Why Genesys + Knowmax?
- AI-powered search that understands intent, not just keywords.
- AI author tools to create, rephrase, summarize and auto-translate content in 25+ languages effortlessly.
- Interactive decision trees for guided issue resolution, even under pressure.
- Visual how-to guides to simplify complex processes for both agents and customers.
- Omnichannel CX to deliver consistent high-quality support across voice, chat, email, and more.
- Smart analytics that show how your knowledge base is performing and where it can improve.
- A browser extension that brings knowledge to wherever your agents work
Single Source of Truth 
