Turn Every Exotel Call into a Seamless Support Experience

Enhance your Exotel communications with Knowmax, the AI-powered knowledge management solution that helps your team provide fast, accurate, and personalized support. With Knowmax, your agents can solve customer issues quickly and effectively, thanks to instant access to knowledge within the Exotel platform.

No more wasting time searching for answers. Equip your team with the tools they need to resolve issues faster, drive better customer outcomes, and improve efficiency, creating an exceptional support experience

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Top Capabilities

Unified Knowledge Hub
Smart AI Search
Guided Resolution Workflows
Visual Troubleshooting
Accelerated Onboarding

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Take your Exotel support to the next level by adding AI-powered decision trees, visual troubleshooting, and smarter knowledge management.

Author: Knowmax

Category: Knowledge base

Attestations: GDPR | SOC 2 | ISO 27001| HIPAA

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Turn Customer Service into Customer Success

Integrating Knowmax with Exotel transforms the way your agents handle customer calls. With instant access to relevant knowledge, your team can quickly resolve queries and enhance the customer experience, whether it’s a call, SMS, or email. This results in reduced handling times, increased first-call resolution rates, and a significant boost in customer satisfaction.

Why Exotel + Knowmax?

AI-powered search that understands intent, not just keywords.
AI author tools to create, rephrase, summarize and auto-translate content in 25+ languages effortlessly.
Interactive decision trees for guided issue resolution, even under pressure.
Visual how-to guides to simplify complex processes for both agents and customers.
Omnichannel CX to deliver consistent high-quality support across voice, chat, email, and more.
Smart analytics that show how your knowledge base is performing and where it can improve.
A browser extension that brings knowledge to wherever your agents work

Testimonials

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.