5 Best Document360 Alternatives & Competitors for 2024

Looking for a solution to manage your organizational knowledge that aligns perfectly with your team’s unique needs?

While Document360 offers valuable features, there are other excellent options available in the market. In this blog, we will explore the 5 best Document360 competitors that will level up your knowledge management game!

These tools are designed to provide you with enhanced functionality, improved user experience, and better customization options.

Discover how these Document360 alternatives can help streamline your document workflows, enhance collaboration, and boost the overall productivity of your teams.

Read on to find the ideal solution that helps your team to achieve its goals.

What is Document360?

Document360 is a comprehensive knowledge management platform that captures knowledge externally and internally. Document360 helps in creating and managing documentation with the help of a user-friendly interface.

It streamlines the process of creating, organizing, and sharing information within organizations.

Here are some of the core key features of Document360:

• Portal for editors, writers and reviewers
• Simplified knowledge base site for content consumers
• API documentation for developers and for internal and external consumers that is generated automatically from your API definition files
• Generative AI Ask Eddy
• Analytics for rich insights to understand end-user engagement with your knowledge base
• Smooth integrations with your existing tools and external systems
• Reduce ticket volume by using their ticket deflector
• Store and organize your files, media, and images in your knowledge base drive

Key Customers:

Cascade, Panaya, Whatfix, Insider.

Pricing Plan:

• Standard: $149/ per project/ month
• Professional: $299/ per project/ month
• Business: $399/ per project/ month
• Enterprise: Contact them directly
• Enterprise+ : Contact them directly

Best Document360 Alternatives You Should Evaluate

1. Knowmax

Knowmax is a guided AI knowledge management platform that helps you transform complex information into actionable knowledge for your CX teams.

With knowmax, end time-consuming information search for your agents as our platform provides a single source of truth for all your knowledge.

With Ask AI search, your agents can find information instantly, improving their performance and productivity.

But,

There is much more to Knowmax:

• Interactive decision trees to simplify SOPs into next best actions
• Easy AI content migration
• AI powered chatbots
• Analyze content performance with micro-segmented analytics
• AI for instant article summary
• Create new content or turn over existing SOPs into accurate decision trees with MaxAI
• Rephrase content with AI text editor
• Translate content into 15+ global languages with AI translator
• Turn articles into bite-sized FAQs and quizzes

Pricing:

Contact sales@knowmax.ai for pricing

2. Nuclino

Nuclino is a user-friendly knowledge management platform that helps teams organize and share information in a collaborative workspace.

With Nuclino, you can focus on your work without any distractions with the help of a clean interface. It is a highly versatile tool and offers a variety of ways to structure and visualize your content and streamlines overcomplicated workflows.

If you are looking for Document360 alternative with a clean interface, give Nuclino a try.

Key features of Nuclino:

• Empower your team with Nuclino AI sidekick. Draft emails, write blogs, and marketing copy with the help of AI sidekick
• AI language translator
• Add interactive diagrams, mockups, slides, spreadsheets, and more
• Embed content from 30+ apps

Pricing:

Nuclino has very simple and transparent pricing options:

• The basic version of Nuclino is free
• Standard version is for $5/per user/month
• Premium version is for $10/per user/month

3. Bloomfire

Bloomfire is another alternative to Document360. It is a cloud-based knowledge management software that helps streamline workflows and empowers your team with the help of a user-friendly interface under a centralized knowledge base.

Key features of Bloomfire:

• AI-powered search and discovery
• AI-powered authoring tools
• Self-service administration tools
• Proactive features like rules for flagging, version history, bulk updates, and set approval flows
• Integrations with MS Dynamic, Slack, and Zendesk

Pricing:

Bloomfire pricing plans are based on various variations:

• For Team: Free for first 30 days/ up to 50 members
• For Growth: Free for first 30 days/ up to 100 members
• Business (Most Popular): Up to 500 users + ignition fees & add-ons
• For Enterprise: Contact Bloomfire Sales team directly

4. Guru

Guru is an AI-powered Enterprise Search, Intranet, and Wiki tool you can use for instant answers anywhere. It gives you better search, AI-powered answers, and faster performance.

Key features of Guru:

• Secure AI-powered search that delivers accurate information and provides answers instantly
• Zero data retention by third-party LLMs
• Role based access control and private AI-model
• You can connect your existing tools with Guru
• Create content with the help of Gen AI
• Advanced AI and ML-powered search
• Integrations with MS teams, Slack, and Chrome Extension
• SSO (Single sign in) and SCIM (System for cross-domain identity management)

Pricing:

Guru has different pricing options based on your preference:

• Free trial: Platform free for 30 days
• All-in-one: $15/per user/month
• Enterprise: For custom enterprise plan contact their Sales team directly

5. Zendesk

Zendesk is another Document360 alternative that helps you share knowledge effectively through a centralized knowledge base. You can empower your customers with the help of Zendesk’s self-service option and your agents to quickly resolve issues with accurate information.

Key features of Zendesk:

• AI chatbots, messaging, and live chat
• Integrated ticketing system for all your customer questions, requests, and concerns
• Boost CSAT and provide prompt solutions with the help of AI agents
• Self-service portal
• AI and Automation
• Seamless integrations with apps like Trello, Jira, Shopify, and Salesforce

Pricing:

Zendesk Basic Plans:

• Support Team: $19/ per agent/ month
• Support Professional: $55/ per agent/ month
• Support Enterprise: $115/ per agent/ month

Zendesk Suite Plans:

• Suite Team: $55/ per agent/ month
• Suite Growth: $89/ per agent/ month
• Suite Professional: $115/ per agent/ month
• Suite Enterprise: Contact their Sales team

There are some more new add-ons in their pricing plans:

• Advanced AI: $50/ per agent/ month
• Zendesk Workforce Management: $25/per agent/ month
• Zendesk Quality Assurance: $25/ per agent/ month
• Advanced-Data and Privacy: $50/ per agent/ month

Why Knowmax Should be on your Radar Now?

Knowmax is a guided AI knowledge management platform that extends far beyond a document management tool.

Knowmax offers versatile knowledge base formats like next best actions and picture guides beyond standard articles and FAQs to help you simplify complex knowledge and make it easy to use.

Knowmax integrates smoothly with your self-service channels, enabling you to deliver consistent knowledge across channels for omnichannel customer experiences.

To watch Knowmax in action, talk to our Product Experts today.