21% improvement in FCR with Knowmax for leading Telco

Our client is the credible mobile network operator in Indian telecommunication industry. It owns spectrum in 1800 MHz band, across 7 telecom circle areas in the country. The company’s key product offerings include 2G, 3G and 4G services with enterprise services including national & international long distance call services.

CS features

90%
Call Quality Achieved

CS features

21%
Improvement in FCR Accuracy

CS features

30.5 Million
Hits on our Platform

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