Pratik Salia

Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Guide to Call Center SLAs – 2024

by: Pratik Salia | April 30, 2024

Call Center

Looking to optimize your call center performance for the coming…..

7 Steps to Write SOPs (Standard Operating Procedures)

Posted on: April 26, 2024

Multichannel Contact Center: Definition, Importance, and Best Practices

Posted on: April 24, 2024

Overcome Knowledge Silos for Better Customer Support Efficiency

Posted on: April 22, 2024

30+ Canned Responses for Customer Support Teams

Posted on: April 15, 2024

6 Benefits of Centralized Knowledge Base for Customer Service

Posted on: April 10, 2024

What is Unified Customer Experience, and How to Create it?

Posted on: April 9, 2024

What is the Call Arrival Rate, and How to Optimize It?

Posted on: April 8, 2024

Defining Customer Support Management: Best Practices & Case Studies

Posted on: April 4, 2024

How to Improve the Average Speed of Answer (ASA)?

Posted on: April 3, 2024

What is Call Center Shrinkage and How to Reduce it?

Posted on: April 2, 2024

Understanding and Mitigating High Agent Turnover Rates

Posted on: April 1, 2024

Knowledge by Knowmax

Everything you need to know about the Customer Experience industry in one place.

Visit our blog

Pratik Salia

Guide to Call Center SLAs – 2024

7 Steps to Write SOPs (Standard Operating Procedures)

Multichannel Contact Center: Definition, Importance, and Best Practices

Overcome Knowledge Silos for Better Customer Support Efficiency

30+ Canned Responses for Customer Support Teams

6 Benefits of Centralized Knowledge Base for Customer Service

What is Unified Customer Experience, and How to Create it?

What is the Call Arrival Rate, and How to Optimize It?

Defining Customer Support Management: Best Practices & Case Studies

How to Improve the Average Speed of Answer (ASA)?

What is Call Center Shrinkage and How to Reduce it?

Understanding and Mitigating High Agent Turnover Rates

Solutions

Use Cases

Company

Important Links

Resources

Industries

Knowledge by Knowmax

Pratik Salia

Solutions

Use Cases

Company

Important Links

Resources

Industries

Knowledge by Knowmax

Subscribe to our newsletter