Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

7 Steps to Create an Internal Communications Strategy

by: Pratik Salia | August 31, 2024

Call Center

Are you frustrated with miscommunication and a lack of alignment…..

12 Steps to Create Decision Trees in Google Sheets

Posted on: August 9, 2024

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10 Steps to Create an Instruction Manual

Posted on: August 1, 2024

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How To Drive Successful Knowledge Management in Business?

Posted on: July 31, 2024

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Top 10 Customer Service Responsibilities to Improve CX in 2025

Posted on: July 25, 2024

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Data Vs Information Vs Knowledge: Understand The Difference

Posted on: July 17, 2024

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Omnichannel Customer Engagement: Strategies, Benefits & Challenges in 2025

Posted on: June 28, 2024

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Top 7 Omnichannel Customer Service Platforms (with features)

Posted on: May 31, 2024

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A Guide to Knowledge Base System for Customer Experience

Posted on: May 15, 2024

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Top 10 Benefits of a Knowledge Base in 2025

Posted on: May 13, 2024

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10 Customer Service Best Practices to Swear by in 2025 & Beyond

Posted on: May 8, 2024

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9 Actionable Tips for Call Center Cost Reduction

Posted on: May 7, 2024

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