Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

10 Basic Customer Service Principles You Need to Know

by: Pratik Salia | October 11, 2024

Small things matter, especially when it comes to a customer’s…..

The Ultimate Guide to Ecommerce Customer Service in 2025

Posted on: September 12, 2024

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How to Create Step-by-Step Guides with Free Templates

Posted on: September 3, 2024

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7 Steps to Create an Internal Communications Strategy

Posted on: August 31, 2024

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12 Steps to Create Decision Trees in Google Sheets

Posted on: August 9, 2024

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10 Steps to Create an Instruction Manual

Posted on: August 1, 2024

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How To Drive Successful Knowledge Management in Business?

Posted on: July 31, 2024

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Top 10 Customer Service Responsibilities to Improve CX in 2025

Posted on: July 25, 2024

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Data Vs Information Vs Knowledge: Understand The Difference

Posted on: July 17, 2024

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Omnichannel Customer Engagement: Strategies, Benefits & Challenges in 2025

Posted on: June 28, 2024

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Top 7 Omnichannel Customer Service Platforms (with features)

Posted on: May 31, 2024

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A Guide to Knowledge Base System for Customer Experience

Posted on: May 15, 2024

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