Pratik Salia

Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Top 7 Omnichannel Customer Service Platforms (with features)

by: Pratik Salia | May 31, 2024

Omnichannel CX

Imagine a customer reaches out to your business on Twitter,…..

A Guide to Knowledge Base System for Customer Experience

Posted on: May 15, 2024

Top 10 Benefits of a Knowledge Base in 2025

Posted on: May 13, 2024

10 Customer Service Best Practices to Swear by in 2025 & Beyond

Posted on: May 8, 2024

9 Actionable Tips for Call Center Cost Reduction

Posted on: May 7, 2024

Net Promoter Score: An Ultimate Guide to Calculate NPS

Posted on: May 6, 2024

Guide to Call Center SLAs – 2025

Posted on: April 30, 2024

How to Write SOPs (Standard Operating Procedures) in 7 Easy Steps

Posted on: April 26, 2024

Multichannel Contact Center: Definition, Importance, and Best Practices

Posted on: April 24, 2024

Overcome Knowledge Silos for Better Customer Support Efficiency

Posted on: April 22, 2024

30+ Canned Responses for Customer Support Teams

Posted on: April 15, 2024

6 Benefits of Centralized Knowledge Base for Customer Service

Posted on: April 10, 2024

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