7 Better SharePoint Alternatives 2024 

You have been using knowledge base SharePoint to organize your company’s information. However, instead of achieving easier access, the primary outcome has been frustration.  

SharePoint can be a powerful tool, but it can be challenging when creating user-friendly knowledge bases as it does not have AI search, guided workflows to organize knowledge, and dedicated analytics to check knowledge health.   

This blog explores 7 better SharePoint alternatives that can make your content creation more efficient, increase employee involvement, and ensure your knowledge base runs smoothly. 

What is SharePoint? 

SharePoint is a Microsoft web-based collaborative platform that allows organizations to collect and store their company’s content in one place. 

SharePoint also helps companies automate their workflow and increase employee productivity. 

SharePoint Limitations to Consider Before Staying Committed 

1. Content Management Complexity  

Managing content on SharePoint can be challenging due to its complexity, making it hard to handle a large amount of knowledge base content effectively.  

Tasks such as creating, updating, and organizing articles are time-consuming and prone to mistakes. 

2. Lack of Intuitive User Experience 

SharePoint’s user interface can be overwhelming; customer service teams do not have access to intuitive and guided workflows to solve customer queries.  

A lack of intuitive user experience can make it challenging for employees to navigate and find the information they need from knowledge management. 

3. Inflexible Content Organization:  

The way SharePoint organizes content may not match how knowledge-based content needs to be structured.  

SharePoint makes it easy to share files created in Microsoft Office. However, it does not allow the creation of new content types on the platform, leading to a disjointed and inefficient user experience.  

4. Limited Analytics:  

SharePoint provides limited analytics, which hinders organizations from gaining a comprehensive understanding of how knowledge-based content is performing.  

For example, SharePoint does not provide time spent by users on a particular document. As a result, it becomes challenging to track and improve content effectiveness. 

5. Limited Collaboration and Feedback Features:  

Even though SharePoint has collaboration tools, it may not have some advanced features needed for successful knowledge base collaboration, like version control, content ratings, and feedback systems. 

7 Better SharePoint Alternatives 2024

1. Knowmax 

Knowmax is a Guided Knowledge Management platform that extends beyond the capabilities of standard knowledge sharing tools. It offers a comprehensive knowledge management experience by delivering accurate information when needed through various customer touchpoints. This makes it a reliable platform for seamless omnichannel customer experience.  

The different modules of Knowmax’s knowledge management have been shown to enhance access to information, leading to higher customer satisfaction. This also results in improvement in Average Handling Time (AHT), First Call Resolution (FCR), and increased satisfaction among customer service representatives. 

Features 

• Cognitive decision trees 
• Visual guides 
• AI content creation 
• Articles and FAQs 
• Easy content migration 
• Chrome extension 
• Concurrent chat feature in Chrome extension 

Pricing 

contact sales@knowmax.ai 

2. Helpjuice 

Helpjuice is a standalone platform specializing in document management, offering internal and external knowledge base options. This cloud-based software allows businesses to create, organize, and share FAQs and support articles. Its primary focus is on enhancing customer support. 

Features 

• Easy content formatting 
• Smart analytics 
• Easy site customization 
• Google-like search 
• Effortless integrations 

Pricing 

Helpjuice offers different pricing options starting at 120$ per month. 

• Starter pack: $120 per month/ upto 4 users. 
• Run up pack: $200 per month/upto 16 users. 
• Premium pack: $289 per month/upto 60 users. 
• Unlimited pack: $659 per month/ unlimited users 

3. Shelf 

Shelf is a knowledge management tool designed to help users store and organize different types of content for easy access. It is cloud-based software that allows teams to conveniently create, manage, and share various types of content. Users can store documents, articles, and multimedia files for efficient organization and collaboration. 

Features 

• AI copilot search 
• Answer assist 
• Self-service portals 
• Multilingual language support 
• Multiple integration options 

Pricing 

 There are three pricing options:  

• Essential: $4,000 per month for up to 100 users  
• Standard: $9,000 per month for up to 250 users  
• Premium: Custom pricing for larger teams. 

4. Document360 

Document360 is a self-service, user-friendly platform that can be utilized as a knowledge base or wiki, offering both public and private knowledge base sites. It focuses on technical documentation, FAQs, product guides, and other resources. Depending on your subscription and the projects you purchase, you can create various knowledge base sites. 

Features 

• Easy integration and personalization 
• Documentation 
• Editors 
• Insightful analytics 
• Ticket deflectors 
• Eddy AI assist 
• Category manager 

Pricing 

Document360 offers different pricing plans, and they are like this: 

• If you choose the Standard plan, it is $149 per month (when billed annually). 
•  For the Professional plan, it is $299 per month (when billed annually).  
• The Business plan is $399 per month (when billed annually).  
• If you are interested in the Enterprise plan, you will need to contact Document360 for a custom quote.  

Additionally, Document360 provides add-on features such as AI content creation and language translation. 

5. Bloomfire 

Bloomfire is a web-based knowledge management platform that enhances the virtual sharing of knowledge in the workplace. Users can easily search and share information, insights, and research regardless of their location or time.  

Bloomfire supports many file types, including videos, audio files, images, slide decks, and text documents. Users can easily upload their content in any of these formats. 

Features 

• Content and document management 
• AI powered search 
• Layouts and customization 
• Moderation tools 
• Analytics suite 
• Self-service 
• Q&A forum 

Pricing 

If you want an accurate quote for your company’s requirements, it is best to reach out to Bloomfire’s sales team directly.  

• Team – 50 users 
• Growth – 100 users 
• Business (Most popular) – 500 users 
• Enterprise – 500+ users 

6. Confluence 

Confluence is a knowledge base software that helps teams work together efficiently. Confluence allows teams to stay on the same page, track their progress, and create resources for their projects.  

This software offers features for collaborating on documents, sharing knowledge, and keeping track of project tasks. It’s part of the Atlassian suite, meaning it can be seamlessly integrated with other Atlassian tools like Jira and Trello. 

Features 

• Advanced search & page trees 
• Collective knowledge  
• Documentation 
• Collaboration tool 
• Atlassian app integrations 
• Version control 

Pricing 

Confluence offers three subscription options: 

• Free: Allows up to 10 users for no charge.  
• Standard: $5.50 per user per month for extended features.  
• Premium: $10.50 per user per month for additional premium capabilities. 

7. Knowledge Owl 

Knowledge Owl is a knowledge management software designed to centralize company information by creating a singular source of truth. It offers tools for building knowledge bases, manuals, and support websites. Users can choose between public and private access options for their knowledge bases within Knowledge Owl. 

Features 

• SSO (Single sign on) 
• Google-style search 
• Unlimited files 
• Document management 
• Notification emails 
• Upload training and educational resources 

Pricing 

The pricing of Knowledge Owl is like this: 

• $100/per month 
• You can add additional authors for $25 per month and additional knowledge bases for $50. 

Why Should Knowmax be on Your Radar Now? 

Knowmax should be on your radar now because Knowmax’s knowledge management platform goes beyond being a document management system like SharePoint.  

It is a comprehensive platform for enterprises focused on providing exceptional customer service by enhancing customer engagement across various touchpoints. The innovative knowledge creation modules and advanced features demonstrate Knowmax’s forward-thinking approach to improving customer experience through targeted knowledge sharing.