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Conversations don’t start and stop at one place. A customer might observe your product on websites, ask for more details on WhatsApp, and finalize their decision over email. All of this while expecting zero friction.
Exotel, a leader in cloud communications, has joined forces with Knowmax, an AI-powered knowledge management platform, to help you deliver more innovative and seamless customer support.
This partnership combines Exotel’s robust communication platform with Knowmax’s AI-driven knowledge solutions so support teams can access the right information in real-time.
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A Shared Vision for the Future of CX
Both Exotel & Knowmax share a common goal: to put customers first by providing tailored, AI-powered solutions for seamless support.
| “In the era of AI, it’s vital to have a single source of truth to provide truly omnichannel CX. The core of this partnership is our shared dedication to keeping customers first by providing tailored solutions for everything CX,” said Yatharth Jain, CEO of Knowmax |
| Ishwar Sridharan, COO of Exotel, highlighted the customer-centric focus of the partnership, saying, “In today’s AI-driven world, businesses require a single, cohesive platform to deliver seamless customer experiences. Exotel’s partnership with Knowmax aligns perfectly with our mission to be the AI transformation partner for enterprises.” |
Bringing AI-Powered Knowledge Management and Communication Together
A key strength of this partnership lies in seamless integration—combining Exotel’s cloud communication with Knowmax’s AI-powered knowledge management to deliver superior customer support.
How the integration helps:
🔹 Unified agent experience
Support agents using Exotel can instantly access Knowmax’s structured knowledge base for faster resolutions and reduced call and chat handling times.
🔹 Smart self-service
Exotel’s IVR and chatbots can pull information from Knowmax’s AI-driven knowledge base so customers can find answers on their own.
🔹 Consistent answers everywhere
Whether customers reach out via phone, chat, email, or social media, they receive the same accurate response, powered by a centralized AI-driven knowledge source.
Who Benefits from this Partnership?
Exotel and Knowmax partnership is especially valuable for industries where quick, accurate customer interactions are critical, including:
- Banking & Financial Services (BFSI): Faster support with AI-powered responses.
- Healthcare: Reliable, instant access to patient support information.
- E-commerce & Retail: Seamless order tracking, returns, and product FAQs.
- Telecom: Quick troubleshooting and plan recommendations.
- EdTech: Simplified student and faculty support.
No matter the industry, you can now offer more efficient, scalable, and AI-powered support without overloading your teams.
Take Your Share of This CX Success
If you’re a business looking to improve customer support, now is the perfect time to explore what we can do for you.
Let’s Make Customer Support Smarter, Faster and Better Together
