Yatharth Jain

Yatharth has over 8 years of experience in CX, KM, and BPM. He founded Knowmax to make knowledge a genuine superpower for CX teams. He blends his experience working with CX and KM leaders across industries with the latest technology trends to build products people love.

LATEST BLOG

Agent Utilization Rate: How to Calculate & Improve it

by: Yatharth Jain | March 7, 2024

Customer Experience

Call centers are responsible for managing a high volume of…..

Customer Support vs Customer Service

Posted on: March 6, 2024

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5 Types of Knowledge Management | Explicit, Declarative, Implicit, Tacit & Procedural

Posted on: February 29, 2024

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What is Proactive Customer Service? [Importance, Examples Inside]

Posted on: February 26, 2024

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How to Measure and Improve Customer Satisfaction Rate (+Case Study)

Posted on: January 29, 2024

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Call Center Operations: Best Practices & KPIs to Track Success

Posted on: January 25, 2024

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AI Knowledge Base: An Ultimate Guide for 2025

Posted on: February 23, 2022

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Knowledge Management Portal: A Complete Guide For Better Efficiency

Posted on: February 1, 2022

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AI + Knowledge Management for Effortless Customer Support

Posted on: August 5, 2021

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An Ultimate Guide to Knowledge-Based Systems in 2025

Posted on: July 15, 2021

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Customer Satisfaction: A Complete Guide To Your Success

Posted on: December 7, 2020

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Automating Customer Service- Here’s How Ho Do It Right

Posted on: December 4, 2020

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