Yatharth Jain

Yatharth has over 8 years of experience in CX, KM, and BPM. He founded Knowmax to make knowledge a genuine superpower for CX teams. He blends his experience working with CX and KM leaders across industries with the latest technology trends to build products people love.

LATEST BLOG

First Response Time: How to Measure & 7 Ways to Improve It

by: Yatharth Jain | March 14, 2024

Imagine this: a client calls a call center needing assistance…..

What is Digital Customer Engagement? Learn Strategies and Benefits

Posted on: March 13, 2024

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20 Best Outbound Call Center Solutions for 2025

Posted on: March 12, 2024

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Peak Hour Traffic in Call Centers: Definition, Challenges and Best Practices

Posted on:

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20 Ways to Improve Call Center Customer Service

Posted on: March 9, 2024

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Agent Utilization Rate: How to Calculate & Improve it

Posted on: March 7, 2024

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Customer Support vs Customer Service

Posted on: March 6, 2024

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5 Types of Knowledge Management | Explicit, Declarative, Implicit, Tacit & Procedural

Posted on: February 29, 2024

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What is Proactive Customer Service? [Importance, Examples Inside]

Posted on: February 26, 2024

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How to Measure and Improve Customer Satisfaction Rate (+Case Study)

Posted on: January 29, 2024

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Call Center Operations: Best Practices & KPIs to Track Success

Posted on: January 25, 2024

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AI Knowledge Base: An Ultimate Guide for 2025

Posted on: February 23, 2022

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