Yatharth Jain

Yatharth has over 8 years of experience in CX, KM, and BPM. He founded Knowmax to make knowledge a genuine superpower for CX teams. He blends his experience working with CX and KM leaders across industries with the latest technology trends to build products people love.

LATEST BLOG

Customer Service Training and How to Build Training Program?

by: Yatharth Jain | March 15, 2024

Customer Experience

Did you know that 86% of customers are willing to…..

First Response Time and How to Improve It

Posted on: March 14, 2024

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What is Digital Customer Engagement? Learn Strategies and Benefits

Posted on: March 13, 2024

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20 Best Outbound Call Center Solutions for 2024

Posted on: March 12, 2024

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Peak Hour Traffic in Call Centers: Definition, Challenges and Best Practices

Posted on:

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20 Ways to Improve Call Center Customer Service

Posted on: March 9, 2024

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Agent Utilization Rate: How to Calculate & Improve it

Posted on: March 7, 2024

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Customer Support vs Customer Service

Posted on: March 6, 2024

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5 Types of Knowledge Management | Explicit, Declarative, Implicit, Tacit & Procedural

Posted on: February 29, 2024

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What is Proactive Customer Service? [Importance, Examples Inside]

Posted on: February 26, 2024

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How to Measure and Improve Customer Satisfaction Rate (+Case Study)

Posted on: January 29, 2024

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Call Center Operations: Best Practices & KPIs to Track Success

Posted on: January 25, 2024

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Knowledge by Knowmax

Everything you need to know about the Customer Experience industry in one place.

Knowmax by KocharTech 2024. All right reserved.

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