Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

What is Digital Customer Service and Why it Matters?

by: Pratik Salia | February 16, 2024

Customer Experience

Salesforce’s State of the Connected Customer report found that “81%…..

11 Most Popular Help Desk Software in 2025

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Top 10 Knowledge Management Features to Elevate Your CX Game in 2025

Posted on: February 12, 2024

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10 Steps To Write Interactive User Manuals

Posted on: February 8, 2024

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10 Best Practices for Onboarding New Customers

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20 Best Digital Customer Service Platforms for 2025

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11 Best Call Center Quality Assurance Tips

Posted on: February 7, 2024

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What is First Time Fix Rate and 5 Ways to Reduce FTFR?

Posted on: June 21, 2023

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How To Improve Customer Satisfaction In BPOs?

Posted on: March 16, 2023

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First Contact Resolution: Definition, Importance & Ways To Improve It

Posted on: February 27, 2023

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What is Time To Resolution and 7 Ways to Reduce It?

Posted on: January 27, 2023

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What Is Average Talk Time (ATT) & How To Reduce It?

Posted on: August 29, 2022

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