Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Multichannel Contact Center: Definition, Importance, and Best Practices

by: Pratik Salia | April 24, 2024

Customer Experience

How many times have you been disappointed with your customer…..

Overcome Knowledge Silos for Better Customer Support Efficiency

Posted on: April 22, 2024

Read More

30+ Canned Responses for Customer Support Teams

Posted on: April 15, 2024

Read More

6 Benefits of Centralized Knowledge Base for Customer Service

Posted on: April 10, 2024

Read More

What is Unified Customer Experience, and How to Create it?

Posted on: April 9, 2024

Read More

What is the Call Arrival Rate, and How to Optimize It?

Posted on: April 8, 2024

Read More

Defining Customer Support Management: Best Practices & Case Studies

Posted on: April 4, 2024

Read More

How to Improve the Average Speed of Answer (ASA)?

Posted on: April 3, 2024

Read More

What is Call Center Shrinkage and How to Reduce it?

Posted on: April 2, 2024

Read More

Understanding and Mitigating High Agent Turnover Rates

Posted on: April 1, 2024

Read More

8 Steps to Create Customer Service Management Strategy

Posted on: March 23, 2024

Read More

Six Ways to Adapt Contact Center AI

Posted on: March 21, 2024

Read More

<
3
4
5
6
7
>

Knowledge by

Everything you need to know about the Customer Experience
industry in one place.

Visit our blog right arrow

Terms of use Privacy Policy

Knowmax by KocharTech 2026. All right reserved.