Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

10 Non-Negotiable Customer Service Skills Your Agents Need

by: Pratik Salia | March 5, 2024

Customer Experience

Good customer service skills are like a warm blanket on…..

Call Center Management: Best Practices and Top Metrics to Elevate CX

Posted on: February 20, 2024

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8 Best Customer Engagement Platforms in 2025

Posted on: February 19, 2024

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8 Bad Customer Service Examples (& How to Fix it)

Posted on: February 16, 2024

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Retail Knowledge Management: Boost CX with AI Solutions

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What is Digital Customer Service and Why it Matters?

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11 Most Popular Help Desk Software in 2025

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Top 10 Knowledge Management Features for Good KMS

Posted on: February 12, 2024

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How To Write Interactive User Manuals in 10 Steps

Posted on: February 8, 2024

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10 Best Practices for Onboarding New Customers

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20 Best Digital Customer Service Platforms for 2025

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11 Best Call Center Quality Assurance Tips

Posted on: February 7, 2024

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