Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

6 Benefits of Centralized Knowledge Base for Customer Service

by: Pratik Salia | April 10, 2024

Knowledge Base

Picture this: A customer service agent frantically searches for answers…..

What is Unified Customer Experience, and How to Create it?

Posted on: April 9, 2024

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What is the Call Arrival Rate, and How to Optimize It?

Posted on: April 8, 2024

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Defining Customer Support Management: Best Practices & Case Studies

Posted on: April 4, 2024

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How to Improve the Average Speed of Answer (ASA)?

Posted on: April 3, 2024

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What is Call Center Shrinkage and How to Reduce it?

Posted on: April 2, 2024

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Understanding and Mitigating High Agent Turnover Rates

Posted on: April 1, 2024

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8 Steps to Create Customer Service Management Strategy

Posted on: March 23, 2024

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Six Ways to Adapt Contact Center AI

Posted on: March 21, 2024

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10 Non-Negotiable Customer Service Skills Your Agents Need

Posted on: March 5, 2024

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Call Center Management: Best Practices and Top Metrics to Elevate CX

Posted on: February 20, 2024

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8 Best Customer Engagement Platforms in 2026

Posted on: February 19, 2024

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