Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Understanding and Mitigating High Agent Turnover Rates

by: Pratik Salia | April 1, 2024

Call Center

Did you know the average agent turnover rate is significantly…..

8 Steps to Create Customer Service Management Strategy

Posted on: March 23, 2024

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Six Ways to Adapt Contact Center AI

Posted on: March 21, 2024

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10 Non-Negotiable Customer Service Skills Your Agents Need

Posted on: March 5, 2024

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Call Center Management: Best Practices and Top Metrics to Elevate CX

Posted on: February 20, 2024

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8 Best Customer Engagement Platforms in 2025

Posted on: February 19, 2024

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8 Bad Customer Service Examples (& How to Fix it)

Posted on: February 16, 2024

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Retail Knowledge Management: Boost CX with AI Solutions

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What is Digital Customer Service and Why it Matters?

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11 Most Popular Help Desk Software in 2025

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Top 10 Knowledge Management Features for Good KMS

Posted on: February 12, 2024

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How To Write Interactive User Manuals in 10 Steps

Posted on: February 8, 2024

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