The AI Knowledge Platform for CX
Knowmax is an AI Guided Knowledge Management Platform. We empower your CX teams to deliver mistake-proof service across touchpoints with contextual and actionable knowledge.
Knowmax is an AI Guided Knowledge Management Platform. We empower your CX teams to deliver mistake-proof service across touchpoints with contextual and actionable knowledge.
Trusted by
Global Leaders
Ditch siloed knowledge that harms more than helps. With Knowmax's google-like search engine, access relevant knowledge across touchpoints instantly, effortlessly.
Unify Your KnowledgeCreate simple, next best actions for mistake-proof customer service with Knowmax's no-code Cognitive Decision Trees. Integrate the trees with your CRM to deliver faster & personalized resolutions at scale.
Create SOPs Using AIMinimize PDF manuals for agents. Create visual how-to guides for any scenario, minimizing repetitive explanations. Enhance your self service by sharing picture guides in video format with customers.
Empower with VisualsKill two birds with one stone. Use our omnichannel-ready knowledge base to create self-help guides. Distribute the guides to all digital channels and free agents up for more critical tasks.
Explore Self-SupportMake learning fast, efficient, and cost-effective with a single source of truth that agents can access anytime, anywhere. Create process guides, documentation, and assessments to boost agent knowledge.
Create SOPs Using AIWith Knowmax's chrome extension, open multiple tabs as needed. Track customer names & IDs from CRM to respective chat windows(chrome extension tabs), and easily manage multiple conversations simultaneously.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
We offers a versatile knowledge management platform tailored to streamline support across multiple industries.
Reduce AHT & FCR with guided agent flows for quick troubleshooting.
Deliver consistent resolutions across IVR, chat, and app for omnichannel CX
Use visual guides to simplify device and setup queries.
Ensure compliance with GDPR & SOC while handling customer data.
Empower agents with AI-assisted decision trees for accurate, compliant responses.
Improve CSAT & trust by reducing errors in complex financial queries.
Enable secure self-service for routine transactions.
Stay compliant with GDPR & ISA in every interaction.
Standardize support with centralized knowledge flows across clients.
Cut training time and improve agent productivity.
Boost FCR & CSAT with decision-tree driven responses.
Scale effortlessly while ensuring data security through SOC & ISA
Streamline claims handling with guided flows for faster resolutions.
Improve FCR & CX during high-stress interactions.
Offer picture guides for claim documentation & process clarity.
Maintain strict compliance with GDPR & HIPAA.
Reduce AHT for order, return, and delivery queries with agent assist.
Enable self-service and FAQs across web & app to deflect tickets.
Use visual guides for product setup & troubleshooting.
Drive consistent experiences across chat, voice, and social channels.
Speed up FCR for outages, billing, and device setup using guided flows.
Deflect repetitive tickets with knowledge-backed self-service channels.
Enhance agent efficiency with visual troubleshooting guides.
Protect customer data under GDPR/SOC compliance.
Support staff with HIPAA-compliant agent flows for safe patient handling.
Cut AHT in appointment, insurance, and billing queries.
Provide visual guides for medical device usage & patient education.
Deliver consistent omnichannel CX across call centers, portals, and apps.
Boost FCR on booking, cancellation, and itinerary queries.
Reduce stress with guided decision trees for agents in complex cases.
Empower travelers with knowledge-backed self-service channels.
Secure personal data with GDPR & SOC compliance.
Simplify after-sales support with visual troubleshooting guides
Speed up agent resolutions for financing, servicing, and warranty queries.
Offer knowledge-backed self-service channels for vehicle maintenance.
Ensure compliance with GDPR & ISA for customer & financial data.
Improve FCR for outage, billing, and meter queries with guided agent flows.
Reduce AHT & escalations by equipping agents with contextual knowledge.
Deflect tickets through knowledge-backed self-service channels.
Keep customer trust with GDPR & SOC-certified compliance.
Reduce AHT for order, return, and delivery queries with agent assist.
Enable self-service and FAQs across web & app to deflect tickets.
Use visual guides for product setup & troubleshooting.
Drive consistent experiences across chat, voice, and social channels.
21% improvement in FCR with Knowmax for leading Telco
90% Call Quality Achieved
21% Improvement in FCR Accuracy
30.5 Million Hits on our Platform
73% transactions of a leading Telco handled by Knowmax AI chatbots
1.2 Mn Transactions handled on chatbots
12% Improvement in first time resolutions
73% Transactions without transfers
46% reduction in call volume of leading Telco by Knowmax
39%
Increase free up talent
46%
Reduction in call volume
Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.
By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.
We've got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here's how we do it:
Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.
Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process.
We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.
Posted On: September 11, 2025
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