Navigate through queries using a knowledge base platform managing all relevant information that users need, ranging from ‘how-to’ articles to frequently asked questions.
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Over 90% of users would use an online knowledge base if it were made available. Allow your customers to solve their queries by integrating Knowmax within your business website or creating an accessible portal based system. With rich content, updated regularly, ensure the best use of your resources.
Monitor words and phrases that users and support agents use to alter and improve navigation experience. Knowmax allows you to keep a track of top search queries to ensure that content is regularly updated on the knowledge base platform for enhanced customer experience.
Our team at Knowmax can customize your knowledge base to make it look and feel like your own. With features to add your company credentials on the frontend, organize all business-related information and knowledge as per the convenience of users and frequency of usage.
With no prior training required to understand Knowmax’s functioning, you can begin to author, edit and create articles, help guides and FAQs for users and end customers. Define roles and rights to provide a clear flow of information and manage users according to permissions granted.
With features like predictive and SEO friendly search, your content can be easily sought out enabling better search results for users. Knowmax learns to adapt to your most frequently searched queries to bring to you the content you need with a click of a button.
With Knowmax’s capability to support all formats of information, ensure all organizational knowledge is structured on a centralized platform. Files ranging from PDF, word documents, PPTs, and excel spreadsheets; enable easy access to your library by allotting permissions and rights to users, employees, and front liners.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
Successful self-service can completely be achieved through a centralized knowledge base that spans all digital channels. With easy to curate & utilize self-service tools such as FAQs & articles; online knowledge base streamlines CX processes across websites, bot, and apps. Creation, curation & distribution of content becomes easier through a unified knowledge space; that assists agents in accomplishing customer experience goals with predictive search and multilingual content capabilities.
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A knowledge base acts as a central repository for all your content, information, documents, etc. It is both, a cloud storehouse and a backup facility.
Knowledge base must always be customizable with a huge holding capacity ensuring that all of the content in progress, uploaded, or archived is safe.
Cloud knowledge base must always be capable of creating, curating, and communicating knowledge over multiple channels.
Improved FCR, better CX & CSAT, customer engagement, remote assistance, resolution through virtual aid, automated response, etc are some major benefits.
Organization’s scale of operation can be small, medium, or large, but the amount of hectic data can easily be managed with knowledge base software.