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Knowledge Base Software: Create FAQs & Articles For Call Center & Self Service For Customer Service

Navigate through queries using a knowledge base platform managing all relevant information that users need, ranging from ‘how-to’ articles to frequently asked questions.

  • Enabling self-service
  • Faster resolutions & fewer tickets
  • Structured content management
  • Easy navigation towards resolutions

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Knowledge Base Software: Create FAQs & Articles For Call Center & Self Service For Customer Service

Best online knowledge base platform for self service

Over 90% of users would use an online knowledge base if it were made available. Allow your customers to solve their queries by integrating Knowmax within your business website or creating an accessible portal based system. With rich content, updated regularly, ensure the best use of your resources.

Best online knowledge base platform for self service

Knowledge base software for customer support

Monitor words and phrases that users and support agents use to alter and improve navigation experience. Knowmax allows you to keep a track of top search queries to ensure that content is regularly updated on the knowledge base platform for enhanced customer experience.

Knowledge base software for customer support

A knowledge base that is truly yours

Our team at Knowmax can customize your knowledge base to make it look and feel like your own. With features to add your company credentials on the frontend, organize all business-related information and knowledge as per the convenience of users and frequency of usage.

A knowledge base that is truly yours

Reduce training cost with knowledge base

With no prior training required to understand Knowmax’s functioning, you can begin to author, edit and create articles, help guides and FAQs for users and end customers. Define roles and rights to provide a clear flow of information and manage users according to permissions granted.

Reduce training cost with knowledge base

Reduce AHT with knowledge base software

With features like predictive and SEO friendly search, your content can be easily sought out enabling better search results for users. Knowmax learns to adapt to your most frequently searched queries to bring to you the content you need with a click of a button.

Reduce AHT with knowledge base software

Manage content better with knowledge base system

With Knowmax’s capability to support all formats of information, ensure all organizational knowledge is structured on a centralized platform. Files ranging from PDF, word documents, PPTs, and excel spreadsheets; enable easy access to your library by allotting permissions and rights to users, employees, and front liners.

Manage content better with knowledge base system

40% of customers prefer self-service to human contact. Empower your users with Knowmax’s knowledge base software.

What Our Customers Say

How can knowledge base software enable online self service ?

How can knowledge base software enable online self service ?

Successful self-service can completely be achieved through a centralized knowledge base that spans all digital channels. With easy to curate & utilize self-service tools such as FAQs & articles; online knowledge base streamlines CX processes across websites, bot, and apps. Creation, curation & distribution of content becomes easier through a unified knowledge space; that assists agents in accomplishing customer experience goals with predictive search and multilingual content capabilities.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

FAQs

What is a knowledge base?

A knowledge base acts as a central repository for all your content, information, documents, etc. It is both, a cloud storehouse and a backup facility.

Essential features of a knowledge base

Knowledge base must always be customizable with a huge holding capacity ensuring that all of the content in progress, uploaded, or archived is safe.

What can you upload on a knowledge base?

Documents as PDF, text, linked text, image, video, hyperlinks, etc alongside solutions like decision trees, device guides, and bot knowledge can be uploaded.

Characteristics of cloud knowledge base

Cloud knowledge base must always be capable of creating, curating, and communicating knowledge over multiple channels.

Benefits of knowledge base

Improved FCR, better CX & CSAT, customer engagement, remote assistance, resolution through virtual aid, automated response, etc are some major benefits.

Internal knowledge base software

Organization’s scale of operation can be small, medium, or large, but the amount of hectic data can easily be managed with knowledge base software.

Your search for a perfect knowledge base software ends here

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