Empower agents with actionable knowledge
Find contextual information within seconds
Enable human-like interaction through chatbot
Easily access all information by organizing it in one place. Make information actionable, contextual, and readily available across all channels.
Make complex SOPs simple to understand by breaking them down into step-by-step workflows. Improve SOP adherence of support teams with an AI knowledge base software.
The keyword derived intuitive search feature helps with faster access to contextual information. With improved searchability, reduce the average handle time of your support teams.
Create articles, FAQs, and how-to guides that can be pushed on your brand’s self-service portal. Deliver authentic customer experiences through intelligent chatbots powered by an AI Knowledge Base software.
Avoid frequent training with the help of a Knowledge Base that is an all-in-one guide for the support staff to refer to. Further, optimize operating costs by making support teams independent.
Knowmax knowledge base software for call centers organizes your information under one unified platform and enables greater accessibility of actionable knowledge. It empowers your support teams with correct information and quick resolutions to customer problems at their fingertips.Get a Demo
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.
Artificial Intelligence and Knowledge base are two sides of the same coin. While KM allows knowledge to be grasped, AI provides the ability to expand, use, and generate knowledge in ways we have not yet imagined. Knowledge base at your organization increases productivity, and your competitive advantage and reduces risk. The knowledge base in AI provides several significant benefits for meeting customer support objectives.Read more
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
Is the knowledge base operated on a cloud?
Yes, Knowmax knowledge base software runs on cloud access allowing global employee access to information.
Is the knowledge base the same as FAQs?
No, FAQs are considered part of the knowledge base and not the same as a knowledge base as a whole.
Can I use the internal KB externally?
You may change access settings of knowledge accessibility from the backend to publish the content wherever you wish.
Do all teams have the same knowledge base?
Knowmax knowledge base can be disseminated department-wise and can be gate-kept if required.
Can I migrate content to the knowledge base?
All your existing files can be migrated onto the Knowmax knowledge base platform with AI content migration.
Do I need to remember the file location on the knowledge base?
There is no need to remember file locations as Knowmax has a semantic search feature for easy file retrieval.