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Knowledge Repository Software: How To Pick The Best One?

12 mins read

When Benjamin Franklin, one of the Founding Fathers of the United States, said: “An investment in knowledge always pays the best interest,” he might not have imagined how relevant this quote would be for the modern business scenario.

Businesses today have immense knowledge about various aspects, and companies have invested a lot to create an ecosystem for capturing knowledge and developing resources that help them work more efficiently. However, many businesses struggle to share that knowledge efficiently with consumers.

This is where knowledge repository software comes into the picture. A knowledge repository is an online database that helps capture, store, and categorize knowledge-based information. As the name suggests, knowledge repository software allows any organization to effectively disseminate information among consumers that helps improve customer satisfaction.

Here is all you need to know about how to pick the best knowledge repository software

What is knowledge repository software?

Knowledge repository software is a tool that helps you create, store, manage, and disseminate knowledge resources with customers that help them in various parts of the customer journey.

In other words, knowledge repository software enables you to create troubleshooting content for your customers and colleagues that can help them solve issues by themselves at a time of their choosing without the requirement of consistently getting in touch with the support center or other employees.

Knowledge repository software can create internal and external databases. Employees usually require login credentials for internal usage, while an external database is designed to keep the customer in mind.

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How to select the best knowledge repository software?

There are many knowledge repository tools available in the market. Selecting the right knowledge base repository tool for your business to get the expected benefits is essential. 

Here are some tips on selecting the best knowledge repository software

1. Get the basics out of the way

Before you step into selecting the right tool, it is essential to have answers to a few basic questions that will help you understand your requirements better. 

How many people would use it? What will it be used for? What are the features you are looking for in a knowledge management system? What is the price you are going to pay for it?

These are some basic queries that will help you set the ground rules for your hunt for the best knowledge repository tool. By getting answers to all the basic questions, you would be better equipped to understand your current and desired state clearly.

2. Check the value it adds 

One of the most critical steps in this journey is to check the value provided by the tool you are considering. It is not just about the price but the overall package. As you shortlist a few knowledge repository software, looking at the complete package is essential rather than just equating it to price.

For instance, two tools may have the same price level, but one of them could offer you better value for your business.

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3. Examine the Level of flexibility

Almost all businesses using knowledge repository tools require some flexibility to customize the solution as per requirements. It is, therefore, essential to check for the level of flexibility the tool offers for your use case. Flexibility can be about the number of operations a tool can execute, how easy it is to scale, and the level of customization. 

For instance, if you are currently a team of five employees, you would require a solution that would help you increase users seamlessly as you hire more people in the future.

4. Evaluate the ease of use

The ease of use of any knowledge repository tool would usually dictate its success in any organization. If the knowledge management tool is too complex and cumbersome to manage, you will find it challenging to get the required buy-in from employees.

It is suggested that you check the ease of use of all the shortlisted tools before finalizing one for your business. One way to compare the shortlisted tools’ ease of use is to get product demos and use the tool.

3 Benefits of using a top knowledge repository software

Knowmax is one of the best solutions available in the market for improving customer experience via a knowledge base repository. Here is how Knowmax can help you as a knowledge repository software:

1. Increasing process efficiency

One of the most significant advantages of using Knowmax is that it will help bring out process efficiency and organize all knowledge resources on a single source to better shape your business strategy. The tool is easy-to-use and considers important factors like semantic search features and concurrent chat features. 

2. Creating an omnichannel strategy

Knowmax helps you create an omnichannel strategy to improve customer experience. The tool has been built considering that today’s consumers should get a consistent experience across multiple channels. Therefore, it helps you improve customer experience by providing visual support with images, videos, and other innovative features across all your customer touchpoints

3. Creating a mistake-proof support solutions

The most significant advantage of using Knowmax is that it helps you create a mistake-proof customer support strategy for your business. By providing the right resources to your team and creating self-service solutions, the tool reduces agent effort and toggle time and also helps in improving the overall customer experience through its SOP adhering to scripting and content creation tools.

Summing-up

These tips will help you select the right knowledge repository software for your business. The most crucial factor is to have the proper understanding and expectations and then select the device based on your requirements.

A knowledge repository software like Knowmax should be your first choice as it is an easy-to-use tool that helps you create resources for a better customer experience. It offers the right balance between flexibility and overall value that you can generate for your business. 

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