Businesses today have immense knowledge about various aspects, and companies have invested a lot to create an ecosystem for capturing knowledge and developing resources that help them work more efficiently. However, many businesses struggle to share that knowledge efficiently with consumers.
This is where knowledge repository software comes into the picture.
Here is all you need to know about how to pick the best knowledge repository tool.
Table of contents
- What is knowledge repository software?
- How to select the best knowledge repository software?
- 3 Benefits of using a top knowledge repository software
What is a knowledge repository?
A knowledge repository is an online database that helps capture, store, and categorize knowledge-based information. As the name suggests, knowledge repository software allows organizations to effectively disseminate information among consumers that helps improve customer satisfaction.
What is knowledge repository software?
Knowledge repository software is a tool that helps you create, store, manage, and disseminate knowledge resources with customers that help them in various parts of the customer journey.
In other words, knowledge repository software enables you to create troubleshooting content for your customers and colleagues that can help them solve issues by themselves at a time of their choosing without the requirement of consistently getting in touch with the support center or other employees.
Knowledge base repository software can create internal and external databases. Employees usually require login credentials for internal usage, while an external database is designed to keep the customer in mind.
How to select the best knowledge repository software?
There are many knowledge repository tools available in the market. Selecting the right knowledge base repository tool for your business to get the expected benefits is essential.
Here are some tips on selecting the best knowledge management repository software.
1. Get the basics out of the way
Before selecting the right tool, you must have answers to a few basic questions that will help you understand your requirements better.
How many people would use it? What will it be used for? What are the features you are looking for in a knowledge management system? What is the price you are going to pay for it?
These basic queries will help you set the ground rules for your hunt for the best knowledge repository tool. You would be better equipped to understand your current and desired state by getting answers to all the basic questions.
2. Check the value it adds
One of the most critical steps in this journey is to check the value of the tool you are considering. It is not just about the price but the overall package. As you shortlist a few knowledge repository software, looking at the complete package is essential rather than just equating it to price.
For instance, two tools may have the same price level, but one of them could offer you better value for your business.
3. Examine the Level of flexibility
Almost all businesses using knowledge repository tools require some flexibility to customize the solution as per requirements. It is, therefore, essential to check for the level of flexibility the tool offers for your use case. Flexibility can be about the number of operations a tool can execute, how easy it is to scale, and the level of customization.
For instance, if you are currently a team of five employees, you would require a solution that would help you increase users seamlessly as you hire more people in the future.
4. Evaluate the ease of use
The ease of use of any knowledge repository tool would usually dictate its success in any organization. If the knowledge management tool is too complex and cumbersome to manage, you will find it challenging to get the required buy-in from employees.
It is suggested that you check the ease of use of all the shortlisted tools before finalizing one for your business. One way to compare the shortlisted tools’ ease of use is to get product demos and use the tool.
Want to build a knowledge base?
Get started with Knowmax, an unified KB software for support teams.Get started now
3 Benefits of using a top knowledge repository software
Knowmax is one of the best solutions to improve customer experience via a knowledge base repository. Here is how Knowmax can help you as a knowledge repository software:
1. Increasing process efficiency
One of the most significant advantages of using Knowmax is that it will help bring out process efficiency and organize all knowledge resources on a single source to better shape your business strategy. The easy-to-use tool considers important factors like semantic search and concurrent chat features.
2. Creating an omnichannel strategy
Knowmax helps you create an omnichannel strategy to improve customer experience. The tool has been built considering that today’s consumers should get a consistent experience across multiple channels. Therefore, it helps you improve customer experience by providing visual support with images, videos, and other innovative features across all your customer touchpoints.
3. Creating mistake-proof support solutions
The most significant advantage of using Knowmax is that it helps you create a mistake-proof customer support strategy for your business. By providing the right resources to your team and creating self-service solutions, the tool reduces agent effort and toggle time and helps improve the overall customer experience through its SOP adhering to scripting and content creation tools.
These tips help you select the right tool for the repository of knowledge for businesses. The most crucial factor is to have the proper understanding and expectations and then select the device based on your requirements.
A knowledge repository software like Knowmax should be your first choice as it is an easy-to-use tool that helps you create resources for a better customer experience. It offers the right balance between flexibility and overall value you can generate for your business.