Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Yes-no Decision Trees For Improved CX In Travel Industry

by: Pratik Salia | February 17, 2022

Decision Trees

How can organizations in the travel industry improve positive interaction…..

Omnichannel vs. Multichannel Support: The Battle Of Support Channels

Posted on: December 16, 2021

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5 Ways Knowledge Management Elevates The Customer Experience

Posted on: November 29, 2021

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4 Ways Decision Trees Improve Customer Experience (CX)

Posted on: July 15, 2021

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How To Overcome Customer Service Challenges In Banking?

Posted on: July 2, 2021

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Customer Engagement System For Transforming Customer Experience

Posted on: June 25, 2021

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Improve Your Contact Center KPIs With These 5 Steps

Posted on: June 21, 2021

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A Comprehensive Guide to Knowledge Base Management

Posted on: May 24, 2021

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Digital Customer Experience: A Complete Guide to Strategies, Tools, and Best Practices

Posted on: December 17, 2020

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