Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

What Is Average Talk Time (ATT) & How To Reduce It?

by: Pratik Salia | August 29, 2022

Customer Experience

Average talk time is often confused with average handling time……

Overcome Call Center Agent Burnout With Knowledge Management

Posted on: June 23, 2022

Read More

Why Use Decision Trees For C-SAT In BFSI?

Posted on: March 8, 2022

Read More

Yes-no Decision Trees For Improved CX In Travel Industry

Posted on: February 17, 2022

Read More

Omnichannel vs. Multichannel Support: The Battle Of Support Channels

Posted on: December 16, 2021

Read More

5 Ways Knowledge Management Elevates The Customer Experience

Posted on: November 29, 2021

Read More

4 Ways Decision Trees Improve Customer Experience (CX)

Posted on: July 15, 2021

Read More

How To Overcome Customer Service Challenges In Banking?

Posted on: July 2, 2021

Read More

Customer Engagement System For Transforming Customer Experience

Posted on: June 25, 2021

Read More

Improve Your Contact Center KPIs With These 5 Steps

Posted on: June 21, 2021

Read More

A Comprehensive Guide to Knowledge Base Management

Posted on: May 24, 2021

Read More

Digital Customer Experience: A Complete Guide to Strategies, Tools, and Best Practices

Posted on: December 17, 2020

Read More

<
3
4
5
6
7

Knowledge by

Everything you need to know about the Customer Experience
industry in one place.

Visit our blog right arrow

Terms of use Privacy Policy

Knowmax by KocharTech 2025. All right reserved.