Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

AI in Customer Service: A Complete Guide

by: Pratik Salia | February 12, 2024

AI is ever-present in our daily lives, from facial recognition…..

10 Steps To Write Interactive User Manuals

Posted on: February 8, 2024

10 Best Practices for Onboarding New Customers

Posted on:

7 Must-have Technologies to Enhance Your CX in 2024

Posted on:

20 Best Digital Customer Service Platforms for 2024

Posted on:

11 Best Call Center Quality Assurance Tips

Posted on: February 7, 2024

15 Best AI Customer Service Software for 2024

Posted on: January 22, 2024

What is First Time Fix Rate and 5 Ways to Reduce FTFR?

Posted on: June 21, 2023

How To Improve Customer Satisfaction In BPOs?

Posted on: March 16, 2023

First Contact Resolution: Definition, Importance & Ways To Improve It

Posted on: February 27, 2023

What is Time To Resolution and 7 Ways to Reduce It?

Posted on: January 27, 2023

What Is Average Talk Time (ATT) & How To Reduce It?

Posted on: August 29, 2022

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Pratik Salia

AI in Customer Service: A Complete Guide

10 Steps To Write Interactive User Manuals

10 Best Practices for Onboarding New Customers

7 Must-have Technologies to Enhance Your CX in 2024

20 Best Digital Customer Service Platforms for 2024

11 Best Call Center Quality Assurance Tips

15 Best AI Customer Service Software for 2024

What is First Time Fix Rate and 5 Ways to Reduce FTFR?

How To Improve Customer Satisfaction In BPOs?

First Contact Resolution: Definition, Importance & Ways To Improve It

What is Time To Resolution and 7 Ways to Reduce It?

What Is Average Talk Time (ATT) & How To Reduce It?

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Knowledge by Knowmax

Pratik Salia

Solutions

Use Cases

Company

Important Links

Resources

Industries

Knowledge by Knowmax

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