Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Net Promoter Score: An Ultimate Guide to Calculate NPS

by: Pratik Salia | May 6, 2024

Call Center

Did you know that one bad customer experience can cost…..

Guide to Call Center SLAs – 2025

Posted on: April 30, 2024

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How to Write SOPs (Standard Operating Procedures) in 7 Easy Steps

Posted on: April 26, 2024

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Multichannel Contact Center: Definition, Importance, and Best Practices

Posted on: April 24, 2024

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Overcome Knowledge Silos for Better Customer Support Efficiency

Posted on: April 22, 2024

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30+ Canned Responses for Customer Support Teams

Posted on: April 15, 2024

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6 Benefits of Centralized Knowledge Base for Customer Service

Posted on: April 10, 2024

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What is Unified Customer Experience, and How to Create it?

Posted on: April 9, 2024

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What is the Call Arrival Rate, and How to Optimize It?

Posted on: April 8, 2024

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Defining Customer Support Management: Best Practices & Case Studies

Posted on: April 4, 2024

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How to Improve the Average Speed of Answer (ASA)?

Posted on: April 3, 2024

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What is Call Center Shrinkage and How to Reduce it?

Posted on: April 2, 2024

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