7 Best AI Call Center Software to Enhance Customer Experience in 2025

You know the feeling when you’re juggling endless customer queries, switching between screens, and trying to find the right information while the caller grows more frustrated by the second.

It’s overwhelming, inefficient, and all too common in today’s support environments. But it doesn’t have to be this way. With the rise of AI Call Center Software, you can finally break free from the chaos.

From AI-powered knowledge management systems and automated ticketing to intelligent CRMs, these tools are transforming how support teams operate, making it easier to deliver more personalized service, faster.

In this blog, we’ll explore the 7 best AI Call Center Software options for 2025 that are redefining the customer experience and empowering agents like never before.

7 Best AI Call Center Software in 2025

Here is the list of the 7 best AI call center software:

1. Knowmax

When it comes to elevating customer service in 2025, Knowmax leads the charge as a CX-first knowledge management platform powered by cutting-edge AI. It empowers support teams with instant, accurate answers right within their workflow, eliminating knowledge silos and enhancing resolution speed and consistency.

At the heart of Knowmax is Max AI, an AI engine that combines conversational AI, generative AI, and agentic AI to revolutionise knowledge management. From understanding search query intent to auto-suggesting workflows and auto-translating content in 25+ languages, Max AI ensures your call center team is not just supported but supercharged.

How call center teams win with Max AI:

• Agents get accurate answers instantly from your knowledge base with intuitive conversational AI search, helping call center them resolve queries faster.
• Agents get real-time support with agentic AI that reads live CRM transcripts and chats to autosuggest the most relevant scripts, workflows, and guides, reducing time spent searching.
• Agents can quickly navigate complex decision trees effortlessly with agentic AI that auto-navigate through workflows based on live chats and CRM transcripts.
• Knowledge authors can instantly create decision trees, articles, FAQs, forms, and quizzes using generative AI.
• Knowledge authors can instantly summarize, rephrase, and auto-translate knowledge into 25+ languages using generative AI.

Pricing:

Contact sales@knowmax.ai to explore how Max AI can elevate your call center performance.

2. Intercom

Next is Intercom, a customer service platform that brings together messaging, ticketing, and automation in one workspace. It’s designed to help support teams manage conversations across chat, email, and mobile, with a growing focus on AI to streamline day-to-day tasks.

Intercom’s AI is built to reduce manual work, assist with real-time responses, and increasingly handle full customer workflows. The AI chatbot, Fin, works alongside support agents to automate common queries, classify conversations, and even take action on more complex tasks.

Fin AI Capabilities:

• Resolves common customer queries using your knowledge base
• Suggests replies to help agents respond faster
• Summarizes conversations automatically for quick review
• Routes queries to the right agents based on intent
• Classifies conversations for better organization and workflow
• Interprets screenshots and images shared by customers to extract useful details like reference numbers or product info
• Automates entire processes like updating billing info, refunds or ID checks based on step-by-step instructions
• Translates conversations in real-time to support multilingual interactions

Pricing:

• Fin AI with your current helpdesk: $0.99 per resolution
• Fin AI with Intercom’s Helpdesk: $0.99 per resolution + $29 per helpdesk seat per month

3. Zoho Desk

Zoho Desk is an AI-powered help desk platform designed to unify customer support across email, chat, phone, and social channels. At the heart of its intelligent features is Zia, Zoho’s AI assistant, which helps support teams work smarter with automation, real-time insights, and contextual assistance.

Zia supports both agents and customers by automating repetitive tasks, interpreting ticket context, and offering proactive solutions to common issues. It’s built to reduce resolution times, improve agent efficiency, and enhance the overall customer experience.

Zia AI Capabilities:

• Suggests context-aware replies based on your knowledge base, past ticket data, and external sources to speed up responses
• Automatically summarizes ticket conversations, highlighting key actions and customer concerns
• Provides a chatbot that handles common queries via chat, email, or web, with low-code flow customization and auto-escalation
• Enhances responses with tone and grammar suggestions before agents send replies
• Detects urgency and emotional tone to help agents prioritize critical tickets
• Tracks ticket journeys and agent performance, identifying bottlenecks and workflow inefficiencies

Pricing:

• Standard Plan – $20 per user/month
• Professional Plan – $35 per user/month
• Enterprise Plan – $50 per user/month

4. Freshdesk

Freshdesk, by Freshworks, is an omnichannel help desk solution designed to simplify customer support for businesses of all sizes. It brings together email, chat, phone, and social media into a single platform, and leverages AI to reduce manual work, accelerate resolutions, and scale support without growing headcount.

At the core of its AI features is Freddy AI, a suite of intelligent tools that empower agents, automate workflows, and enhance self-service. Freddy blends machine learning, NLP, and automation to streamline ticket handling from start to finish.

Freddy AI Capabilities:

• Offers a smart, customer-facing chatbot that resolves common queries instantly using curated knowledge base articles, reducing ticket volume and enabling 24/7 support
• Suggests relevant reply drafts based on ticket context, historical interactions, and sentiment analysis to help agents respond faster and more consistently
• Assists agents with content refinement by suggesting improved wording, tone adjustments, and structured replies for clear, brand-aligned communication
• Automatically summarizes long conversations and highlights key details to speed up diagnosis and resolution
• Predicts ticket intent, urgency, and sentiment using AI analysis to dynamically prioritize and route issues to the right teams
• Proactively monitors ticket trends and detects anomalies like sudden volume spikes, alerting support managers for timely action
• Enables no-code guided workflows and automation rules to handle repetitive tasks like status updates, follow-ups, and escalations, improving agent productivity
• Supports real-time multilingual communication with seamless, on-the-fly translation for global customer interactions
• Delivers robust reporting and analytics to surface insights on agent performance, resolution speed, satisfaction scores, and workflow inefficiencies

Pricing:

• Pro: $49 per agent per month
• Pro + AI Copilot: $78 per agent per month
• Enterprise: $79 per agent per month

5. Zendesk

Zendesk is a customer service platform known for its flexibility, scalability, and ease of use. It offers a robust suite of tools for managing customer conversations across email, chat, social media, and phone. With the addition of Zendesk AI, the platform brings intelligent automation, smarter routing, and agent assistance features to the forefront of support operations.

Zendesk AI is purpose-built to boost efficiency without sacrificing the human touch. It helps teams deliver fast, personalized support at scale by automating repetitive tasks, assisting agents in real-time, and improving customer satisfaction.

Zendesk AI Capabilities:

• Provides AI-powered bots that deflect tickets by resolving common queries using your help center content and pre-trained industry models
• Offers automated reply suggestions and macro recommendations tailored to each customer interaction for faster, more accurate responses
• Summarizes long ticket threads and extracts key insights to help agents understand context quickly
• Predicts ticket intent, language, and sentiment to route inquiries to the most appropriate team or agent
• Detects sensitive or urgent tickets and flags them for priority handling based on sentiment, language, or escalation risk
• Enables AI-triggered workflows to automate actions like ticket assignment, tagging, or follow-ups based on ticket context
• Enhances agent productivity with real-time guidance, including suggested actions, relevant articles, and dynamic macros
• Supports multilingual conversations with AI-driven translation to help teams assist global customers seamlessly
• Powers detailed analytics dashboards with AI insights into trends, agent performance, and customer satisfaction metrics

Pricing:

• Suite Team: $55 per agent/month
• Suite Growth: $89 per agent/month
• Suite Professional: $115 per agent/month

6. Nextiva

Nextiva is a cloud-based business communication and customer engagement platform that unifies voice, messaging, and CRM into a single, intelligent workspace. While widely known for its VoIP and contact center capabilities, Nextiva also functions as a powerful knowledge hub organizing customer data, communication history, and contextual insights to drive smarter, faster support.

With built-in Nextiva AI, the platform streamlines service workflows through automation, real-time intelligence, and intuitive access to relevant information. It’s especially valuable for teams that want to reduce friction, ensure consistency in support, and surface the right answers at the right time, all without switching tools.

Nextiva AI Capabilities:

• Automates common customer interactions using AI-powered virtual agents that walk users through workflows like password resets, billing inquiries, or appointment booking
• Analyzes conversations in real time to identify sentiment, urgency, and intent for smarter routing and faster escalation of critical issues
• Generates automatic call summaries and post-call notes to minimize manual effort and document interactions efficiently
• Recommends next-best actions and surface the most relevant answers from internal knowledge during live support interactions
• Highlights churn risks, customer satisfaction trends, and upsell opportunities by analyzing communication patterns
• Enables seamless bot-to-agent handoffs with full context and historical reference, reducing repeated explanations for customers
• Delivers speech and text analytics to uncover behavioral trends, agent effectiveness, and knowledge gaps
• Automates repetitive tasks like ticket creation, tagging, follow-ups, and CRM syncing to maintain a clean, actionable knowledge base

Pricing:

• Essential Plan: $75 per agent per month
• Professional Plan: Custom pricing
• Enterprise Plan: Custom pricing

7. Document360

Document360 is a modern knowledge management system built specifically for creating, organizing, and delivering internal and external knowledge bases. While it’s not a traditional helpdesk or call center tool, it plays a critical role in customer support ecosystems by powering self-service, agent enablement, and AI-driven resolution through its intelligent assistant, Eddy.

Eddy, Document360’s AI chatbot, is designed to make knowledge instantly accessible across channels helping both customers and support teams find accurate answers faster. By combining natural language processing, semantic search, and a powerful authoring experience, Document360 ensures that support centers have a reliable, always-available source of truth.

Eddy AI Capabilities:

• Provides a smart AI chatbot that surfaces answers from your knowledge base using natural language queries, reducing reliance on agents
• Uses semantic and contextual search to improve result accuracy, even when customers ask questions in varied or informal ways
• Helps customers navigate content, troubleshoot issues, and complete tasks with guided responses and embedded workflows
• Enables internal teams to access relevant documentation instantly during live conversations or ticket resolution
• Learns from user queries and behavior over time to suggest content improvements and fill knowledge gaps
• Offers real-time feedback collection on articles, helping content teams refine documentation based on usage patterns
• Integrates with helpdesks, chat tools, and support portals to extend knowledge reach without duplicating content
• Supports multilingual documentation and chatbot interactions to provide global support coverage

Pricing:

• Professional Plan: Customer Pricing
• Business Plan: Customer Pricing
• Enterprise Plan: Customer Pricing

Best Practices to Utilize AI in Your Contact Center

With so many viable options in mind, it’s always better to understand the best practice for incorporating AI in your contact center. The following are a few ways to do it.

1. Human in the Loop

AI can do the heavy lifting for critical tasks like creating knowledge, analyzing data, etc., but it should not be misunderstood as a replacement for humans; human expertise needs to be combined with AI to get the best results.

Instead of replacing human agents entirely, focus on using AI to complement their skills and expertise. AI can handle repetitive tasks, provide real-time guidance, and automate administrative processes, freeing up agents to focus on more complex interactions and customer relationships.

2. Build Reliable Knowledge Infrastructure for AI

Creating a robust foundation for AI to access and utilize relevant information is essential. A well-structured knowledge base ensures that AI-driven systems can provide accurate, up-to-date, and contextually relevant responses to customer inquiries, contributing to a seamless customer experience.

3. Start with Low-Hanging Fruit

Begin by implementing AI solutions for tasks that are repetitive, time-consuming, or have a high volume of inquiries. This will allow you to quickly gain experience and demonstrate the value of AI without disrupting your entire contact center operations.

4. Start Small and Scale Up

Begin with a limited pilot program to test the effectiveness of AI in your contact center. Once you have demonstrated positive results, you can gradually expand AI usage across your organization.

Why Settle for Good When You Can Have the Best AI Call Center Software?

Most AI call center software promises speed. Some offer automation. But very few actually think with your agents in real time, in any language, across any complexity. That’s where Knowmax delivers differently. It doesn’t just support workflows. It shapes them. It doesn’t just answer questions. It understands them.

If you’re aiming for effortless resolutions, empowered agents, and a knowledge ecosystem that actually works for you, Knowmax is the right knowledge management software for you.