Decision Tree Maker Simplifying Customer Queries

Decision tree maker simplifies the customer queries and makes customer interactions more interactive resulting in higher customer satisfaction. Decision trees make technical processes in streamline for support agents and provide an interactive workflow to your connected consumers.

  • Well structure resolutions
  • Higher customer experience
  • Reduce AHT
  • Improve first call resolution

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Decision Tree Maker Simplifying Customer Queries

Create decision trees with Knowmax

Allow users and departments to create guided workflows in accordance with business needs. From resolving customer support tickets to streamlining communication within departments; the Knowmax decision tree maker helps the user to navigate to solution using perceptive UI.

Create decision trees with Knowmax

Better customization with decision tree maker

Knowmax solutions are made-to-measure and be delivered as per the business atonality Integrate decision tree maker within your website or chatbot, that’ll work just as well on any browser, PCs, or smartphones. Choose from our On-Cloud and On-Premise delivery models with multi-lingual options, that best suit your brand’s business needs.

Better customization with decision tree maker

Decision tree improving NPS

Ladder up your Net Promoter Score by a sizable margin, while emphasizing on key support metrics with Knowmax. Ensure higher Customer Satisfaction (CSAT) and customer loyalty through seamless support and promote self-care amongst customers and end users.

Decision tree improving NPS

Call center decision tree maker

Reduce average handle time of tickets using a decision tree maker for complex interactions, by building consistency in the customer support delivered. Ensure your support agents use Knowmax’s decision tree tool to enhance First Call Resolution and overall CSAT score.

Call center decision tree maker

Self service with decision trees

70% of customers prefer using a company’s website for solutions to their questions over the use of phone or email. Using a guided workflow, users can troubleshoot and solve their queries independently on a business’ digital touchpoints. It not only helps the customer to speed up finding apt resolutions but also increases customer retention, satisfaction, and loyalty. 

Self service with decision trees

Actionable analytics with decision tree maker

Explore the maximum hits, keywords, and product aspects to turn them to your agent advantage using the efficiency of decision trees through a unified dashboard. Keep a track of most frequent queries and how they impact user experiences. All data is made actionable with Knowmax’s AI backed reporting and analytical tools.

Actionable analytics with decision tree maker

73% of companies with above-average customer experience perform better financially than their competitors

What Our Customers Say

Enhance customer experience with decision tree maker

Enhance customer experience with decision tree maker

With earth shrinking to a global village, brands must serve and communicate with millennials effectively. As a CX Head, it is important to use decision tree creater to ensure that right information is being catered to right consumer sect at the right instance across assisted and digital channels. Knowmax is a decision tree software that helps you create intuitive workflows and publish them across all customer touchpoints using an interactive UI backed with robust analytics.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

Create decision trees with Knowmax for better customer service

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