Decision Tree Maker For Simplifying Customer Queries

Decision tree maker simplifies customer queries and makes customer interactions more interactive resulting in higher customer satisfaction. Decision trees make technical processes streamlined for support agents and provide an interactive workflow to your connected consumers.

Well structure resolutions
Higher customer experience
Reduce AHT
Improve first-call resolution

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Decision Tree Maker For Simplifying Customer Queries

Create decision trees with Knowmax

Allow users and departments to create guided workflows in accordance with business needs. From resolving customer support tickets to streamlining communication within departments; the Knowmax decision tree maker helps the user to navigate to solution using perceptive UI.

Create decision trees with Knowmax

Better customization with decision tree maker

Knowmax solutions are made-to-measure and be delivered as per the business atonality Integrate decision tree maker within your website or chatbot, that’ll work just as well on any browser, PCs, or smartphones. Choose from our On-Cloud and On-Premise delivery models with multi-lingual options, that best suit your brand’s business needs.

Better customization with decision tree maker

Decision tree improving NPS

Ladder up your Net Promoter Score by a sizable margin, while emphasizing on key support metrics with Knowmax. Ensure higher Customer Satisfaction (CSAT) and customer loyalty through seamless support and promote self-care amongst customers and end users.

Decision tree improving NPS

Call center decision tree maker

Reduce average handle time of tickets using a decision tree maker for complex interactions, by building consistency in the customer support delivered. Ensure your support agents use Knowmax’s decision tree tool to enhance First Call Resolution and overall CSAT score.

Call center decision tree maker

Self service with decision trees

70% of customers prefer using a company’s website for solutions to their questions over the use of phone or email. Using a guided workflow, users can troubleshoot and solve their queries independently on a business’ digital touchpoints. It not only helps the customer to speed up finding apt resolutions but also increases customer retention, satisfaction, and loyalty.

Self service with decision trees

Actionable analytics with decision tree maker

Explore the maximum hits, keywords, and product aspects to turn them to your agent advantage using the efficiency of decision trees through a unified dashboard. Keep a track of most frequent queries and how they impact user experiences. All data is made actionable with Knowmax’s AI backed reporting and analytical tools.

Actionable analytics with decision tree maker

73% of companies with above-average customer experience perform better financially than their competitors

What Our Customers Say

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

WebHelp

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Turki Al-Farsi

Senior Manager-Process & Project Management

We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR.

Hari Velayudan

Chief Operating Officer

Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.

Associate Director - T&Q and KM

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

IGT Solutions

VP Training , Quality & CX Digitization

Enhance customer experience with decision tree maker

Enhance customer experience with decision tree maker

With the earth shrinking into a global village, brands must effectively serve and communicate with millennials. As a CX Head, it is important to use a decision tree creator to ensure that the right information is being catered to the right consumer sect across assisted and digital channels at the right instance. Knowmax is a no-code DIY decision tree maker that helps you create intuitive workflows and publish them across all customer touchpoints using an interactive UI backed with robust analytics.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Create decision trees with Knowmax for better customer service

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