Decision Tree Maker For Simplifying Customer Queries
Decision tree maker simplifies customer queries and makes customer interactions more interactive resulting in higher customer satisfaction. Decision trees make technical processes streamlined for support agents and provide an interactive workflow to your connected consumers.
Well structure resolutions
Higher customer experience
Improve first-call resolution
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Create decision trees with Knowmax
Allow users and departments to create guided workflows in accordance with business needs. From resolving customer support tickets to streamlining communication within departments; the Knowmax decision tree maker helps the user to navigate to solution using perceptive UI.
Better customization with decision tree maker
Knowmax solutions are made-to-measure and be delivered as per the business atonality Integrate decision tree maker within your website or chatbot, that’ll work just as well on any browser, PCs, or smartphones. Choose from our On-Cloud and On-Premise delivery models with multi-lingual options, that best suit your brand’s business needs.
Decision tree improving NPS
Ladder up your Net Promoter Score by a sizable margin, while emphasizing on key support metrics with Knowmax. Ensure higher Customer Satisfaction (CSAT) and customer loyalty through seamless support and promote self-care amongst customers and end users.
Call center decision tree maker
Reduce average handle time of tickets using a decision tree maker for complex interactions, by building consistency in the customer support delivered. Ensure your support agents use Knowmax’s decision tree tool to enhance First Call Resolution and overall CSAT score.
Self service with decision trees
70% of customers prefer using a company’s website for solutions to their questions over the use of phone or email. Using a guided workflow, users can troubleshoot and solve their queries independently on a business’ digital touchpoints. It not only helps the customer to speed up finding apt resolutions but also increases customer retention, satisfaction, and loyalty.
Actionable analytics with decision tree maker
Explore the maximum hits, keywords, and product aspects to turn them to your agent advantage using the efficiency of decision trees through a unified dashboard. Keep a track of most frequent queries and how they impact user experiences. All data is made actionable with Knowmax’s AI backed reporting and analytical tools.
73% of companies with above-average customer experience perform better financially than their competitors
What Our Customers Say
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
Senior Manager-Process & Project Management
We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR.
Chief Operating Officer
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Senior Operations Manager
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
Associate Director - T&Q and KM
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
VP Training , Quality & CX Digitization
Enhance customer experience with decision tree maker
With the earth shrinking into a global village, brands must effectively serve and communicate with millennials. As a CX Head, it is important to use a decision tree creator to ensure that the right information is being catered to the right consumer sect across assisted and digital channels at the right instance. Knowmax is a no-code DIY decision tree maker that helps you create intuitive workflows and publish them across all customer touchpoints using an interactive UI backed with robust analytics.
Numbers that make us proud & our clients profitable
Call quality at contact center
Successful chatbot interactions
Improvement in FCR
Improvement in call documentation
Annual cost savings
ROI achieved & savings post that
Create decision trees with Knowmax for better customer service