Eliminates data silos
DIY and no-code tools
Enhances customer experience
Knowmax enterprise knowledge management is a platform that lets you organize all enterprise data in one place. For improved accessibility It helps retrieve contextual information at the right time through its impeccable search feature
With its Do-It-Yourself and no-code tools like decision trees, articles, and visual guides, create the perfect knowledge base for your enterprise. Choose, curate and format any type of content on the platform easily.
Knowmax enterprise KM platform allows API integrations and dissemination of information on any desired platform be it an app, the website or any other portal. Reach customers at their platform of convenience.
The enterprise grade knowledge management system can be a customer-facing platform. Through its multi-faceted modules like decision trees & visual guides, it helps solve customer queries. Self-service portals can also be created on the platform to elevate CX.
With its lite LMS and quiz management elements, the knowledge management platform is a learning platform for employees. The interactive training elements make onboarding happen in less time than usual.
With Knowmax, enterprises of any kind, including telecom, health care, BFSI, and more. Create your knowledge base enterprise-wide to boost customer service productivity.Get a demo
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
An effective enterprise knowledge management system is a vital tool that gathers, stores, updates, and maintains valuable content to represent it in a streamlined manner. It supports the enterprises’ team to know maximum about customer queries and give effective resolutions to elevate the customer experience. Knowledge management systems help contact centers for the environment to be proactive with strategic measures in place.Learn more here
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
What is the purpose of an enterprise KM?
An enterprise knowledge management breaks data silos and makes information accessible to all employees. It promotes easy collaboration between internal teams.
What is a single source of truth in enterprise KM?
A single source of truth means that all organizational information is created, stored, and accessed through a single platform, maintaining transparency.
What metrics can an enterprise KM help improve?
Rightly optimizing Knowmax can improve your enterprise AHT, FCR, and C-SAT scores, effectively boosting the total customer experience.
How does an enterprise KM benefit customer support teams?
Support teams become self-dependent with an enterprise-grade knowledge management platform that has all the information in one place.
Can an enterprise KM enable self-service?
Knowmax enterprise-grade knowledge management enables self-service through the platform across all your self-service portals.
Is the usage of enterprise KM complicated?
No, it is effortless to use an enterprise KM like KNowmax, which is cloud-based and can be accessed by employees remotely.