Enterprise knowledge management system that stores and retrieves knowledge ensure easy findability of information. It supports a technical knowledge base platform like Know-How and FAQs & Articles as per the convenience of the customer.
Try Knowmax for FREE
Enterprise knowledge management software offers updated content to the users to toggle with complex queries. It helps in building great customer relationships with contextual information that saves time. Moreover, it helps in reducing agent training duration with effective training resources by eliminating the effort it takes to find information.
Integrate Knowmax at your business website that allows users to find solutions on their own. It offers 24/7 accessibility to updated information that wins customer loyalty and reliability. Uniformity and availability of information out of business hours across self service channels like Website, In-application, and Chatbot to provide effective resolutions.
Knowmax enables an organization to keep a track upon the frequently asked question to maintain the quality of service. It allows the organization to tailor content as and when required to improve navigation experience. The machine learning ability maintains a record of uploaded content on a real-time basis which measures the authenticity and impact of resolutions on the users.
An enterprise knowledge management software helps to organize structured and unstructured information that can be used in real-time. It stores and maintain files like PDF, Word Documents, PPTs and Excel Spreadsheets enable easy accessibility to the internal library by allotting authority to various departments.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chatbot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
Information is available in an unorganized format which is very difficult to filter out what is require or not at an organizational platform. And an effective enterprise knowledge management system is a vigorous tool that serves as gather, store, updates and maintains valuable content to represent it in a streamlined manner. It supports the enterprises’ team to know maximum about customer queries and give effective resolutions to elevate the customer experience.
Call quality at
Improvement in call
ROI achieved &
savings post that