Eliminates data silos
DIY and no-code tools
Enhances customer experience
Knowmax knowledge management is a platform that lets you organize all enterprise data in one place. For improved accessibility It helps retrieve contextual information at the right time through its impeccable search feature
With its Do-It-Yourself and no-code tools like decision trees, articles, and visual guides, create the perfect knowledge base for your enterprise. Choose, curate and format any type of content on the platform easily.
Knowmax enterprise KM platform allows API integrations and dissemination of information on any desired platform be it an app, the website or any other portal. Reach customers at their platform of convenience.
The enterprise-grade knowledge management system can be a customer-facing platform. Through its multi-faceted modules like decision trees & visual guides, it helps solve customer queries. Self-service portals can also be created on the platform to elevate CX.
With its lite LMS and quiz management elements, the knowledge management platform is a learning platform for employees. The interactive training elements make onboarding happen in less time than usual.
With Knowmax, enterprises of any kind, including telecom, health care, BFSI, and more. Create your knowledge base enterprise-wide to boost customer service productivity.Get a demo
Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as well as our customers on Mobile App, ChatBot & Website, engage with our brand regularly; helping us achieve our digital transformation goals.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax device knowledge management offers unique capabilities like picture guides and vast repositories of device information that have helped us enhance our CX. Knowmax is integrated with our Celcom Life App, pushing self-service and reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.
An effective enterprise knowledge management system is a vital tool that gathers, stores, updates, and maintains valuable content to represent it in a streamlined manner. It supports the enterprises’ team to know maximum about customer queries and give effective resolutions to elevate the customer experience. Knowledge management systems help contact centers for the environment to be proactive with strategic measures in place.Learn more here
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
What is the purpose of an enterprise KM?
An enterprise KM breaks data silos and makes information accessible to all employees. It promotes easy collaboration between internal teams.
What is a single source of truth in enterprise KM?
A single source of truth means that all organizational information is created, stored, and accessed through a single platform, maintaining transparency.
What metrics can an enterprise KM help improve?
Rightly optimizing Knowmax can improve your enterprise AHT, FCR, and C-SAT scores, effectively boosting the total customer experience.
How does an enterprise KM benefit customer support teams?
Support teams become self-dependent with an enterprise-grade knowledge management platform that has all the information in one place.
Can an enterprise KM enable self-service?
Knowmax enterprise-grade knowledge management enables self-service through the platform across all your self-service portals.
Is the usage of enterprise KM complicated?
No, it is effortless to use an enterprise KM like KNowmax, which is cloud-based and can be accessed by employees remotely.