Just start with a basic statement, something that you are in search of a conclusion for. Read your customer feedback and reconcile it with your statement selection. Create your own decision tree without any coding or technical glitch with the support of our tutorial mode.
Choose channel for dissemination of knowledge using decision tree generator. Generate a link to the decision tree knowledge and make it easily accessible. You can create an interactive and intuitive knowledge source by inserting hyperlinks, and URL or images at any stage of the tree.
At some point, the content creator might feel that further steps are just a duplication of the steps earlier attached to another nose. Save your time by simply interlinking the nodes thus directing the user to an already stated plan of action without working repetitively.
Creating a decision tree through decision tree generator does not merely involve typing by content team. In case of digital adoption it must be supported by digital team for content tagging and product experts must be present all along to keep solutions created correct and accurate.
It is not possible for agent to keep working on same type of customer complaints throughout. This is why decision trees can be elastic searched; they must be categorized into various folders for easy accessibility and quick view.
Some chunks of knowledge base might be entirely for internal use by organization while some might be for both internal and external use as well. Knowmax gives admin the right to proofread and approve content simultaneously allowing them to choose who can create, access, and upload content controlling distribution.
With decision tree generator being capable of pervasive integration, i.e., any touch point, any platform; it helps in diverting petty queries to self service platforms thereby reducing tickets piling up on agent’s desk. Lesser tickets mean filtered queries thus full utilization of time as a resource.
Knowmax eliminates search problem by providing a Google like elastic search option that can catch the keywords typed and read within any format of document. Landing on required decision tree helps agents to quickly scan through all possible actions and choose the next best route navigating towards solutions.
Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as well as our customers on Mobile App, ChatBot & Website, engage with our brand regularly; helping us achieve our digital transformation goals.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax device knowledge management offers unique capabilities like picture guides and vast repositories of device information that have helped us enhance our CX. Knowmax is integrated with our Celcom Life App, pushing self-service and reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us throughout our Knowledge Management journey.
No knowledge is free knowledge. Decision tree generator is not just capable of integration with external knowledge dissemination platforms but can be integrated internally with organization’s CRM platforms and backend systems. It helps in reading where a user most engaged and what threw them off. Which query receives maximum views and what set of keywords gather maximum hits can also be easily figured. This analytics and feedback mechanism help in development and improvement of content quality bringing them closest possible to the users whether internal or external to organizational environment.
Call quality at
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Successful chatbot
interactions
Improvement
in FCR
Improvement in call
documentation
Annual cost
savings
ROI achieved &
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Enterprise knowledge management system helping achieve CX goals
