Conversational AI Platform helps you enable customer service automation with a prompt solution to customer queries. AI-Powered conversational bots engage customers with relevant information and eliminate redundancies. It provides updated information in real-time and promotes self-service.
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It facilitates 24/7/365 accessibility to the information. Conversational AI Platform can be used for hassle-free customer engagement with a digital tool to deflect call volumes at contact centers. Artificial intelligence does not need supervision which ultimately reduces the number of errors. Unlike contact agents, it is not time-bound and can cater to ‘n’ number of users at the same point of time.
The Conversational Platforms communicates in the language of a native speaker. NLP trained bots have machine learning ability to understand customer speech and give resolution that suits the users’ requirements. Moreover, it saves time and cost per agent to solve simple tickets. All-time enthusiastic approach to build a good relationship with multiple region customers is hosted.
Conversational platforms can be integrated over the website, In-application, and contact center making it feasible for every user to use it irrespective of place and time. It is an intuitive tool deployed to reduce the waiting time per user. This life-like tool gives immediate assistance and also connects the user with the contact agent if required.
The benefit of digital interaction is- it aids with faster resolution in real-time. It presents an accurate response using your Knowledge base to drive customer experience. Agents can reduce Average Handling Time (AHT) with help of the Conversational AI Platform up-to-date repository. It serves contextual information and eliminates sentence repetition over the call.
It keeps tracks upon the frequently asked question by the user on a real-time basis. With machine learning ability it analyses whether the customer is getting qualitative resolutions or not. According to the search engines data report, Knowmax trains your Conversational platforms with updated information to fully optimize the tool.
With great training and efficient problem-solving ability, the life-like tool does brand advocacy while interacting with customers. It proactively asks to assist over digital channels and is programmed to respond in a natural conversational way for better customer experience.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
As the user expectation expands likewise the technology demand to fulfill customers’ requirements. Thus, this life-like agent is a gem of this era that understands user queries and gives the best suitable response accordingly. Knowmax with the vision of promoting self-service to empower the user to work with an extremely intelligent tool will enhance your C-SAT and NPS.
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Yes, Knowmax’s AI chatbot is designed and developed to serve 24×7 on its own without human assistance.
An AI chatbot is like a straight ‘A’ student, always learning on the go and deciphering phrases of different languages and can help understand even the tone in which the customer is speaking. You can train your AI chatbot to process information in the languages your customers might prefer.
An AI chatbot is your best bet to solve queries without an agent’s interaction. Unlike an ordinary chatbot, an AI chatbot learns and connects the dots automatically, even if you do not upload information on a particular topic.
An AI-trained chatbot helps solve simple queries on its own, allowing agents to handle only complex customer queries. Thus, reducing the load on agents and solving queries faster.
The AI chatbot tracks frequently asked questions in real-time and can also analyze if customers are receiving qualitative resolutions or not.
Yes, the AI chatbot is omnichannel enabled and can be deployed across platforms of your choice.
Enterprise knowledge management system helping achieve CX goals
