Conversational AI Platform helps you enable customer service automation with a prompt solution to customer queries. AI-Powered conversational bots engage customers with relevant information and eliminate redundancies. It provides updated information in real-time and promotes self-service.
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It facilitates 24/7/365 accessibility to the information. Conversational AI Platform can be used for hassle-free customer engagement with a digital tool to deflect call volumes at contact centers. Artificial intelligence does not need supervision which ultimately reduces the number of errors. Unlike contact agents, it is not time-bound and can cater to ‘n’ number of users at the same point of time.
The Conversational Platforms communicates in the language of a native speaker. NLP trained bots have machine learning ability to understand customer speech and give resolution that suits the users’ requirements. Moreover, it saves time and cost per agent to solve simple tickets. All-time enthusiastic approach to build a good relationship with multiple region customers is hosted.
Conversational platforms can be integrated over the website, In-application, and contact center making it feasible for every user to use it irrespective of place and time. It is an intuitive tool deployed to reduce the waiting time per user. This life-like tool gives immediate assistance and also connects the user with the contact agent if required.
The benefit of digital interaction is- it aids with faster resolution in real-time. It presents an accurate response using your Knowledge base to drive customer experience. Agents can reduce Average Handling Time (AHT) with help of the Conversational AI Platform up-to-date repository. It serves contextual information and eliminates sentence repetition over the call.
It keeps tracks upon the frequently asked question by the user on a real-time basis. With machine learning ability it analyses whether the customer is getting qualitative resolutions or not. According to the search engines data report, Knowmax trains your Conversational platforms with updated information to fully optimize the tool.
With great training and efficient problem-solving ability, the life-like tool does brand advocacy while interacting with customers. It proactively asks to assist over digital channels and is programmed to respond in a natural conversational way for better customer experience.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It’s been a strong fit for your digital-first approach.
As the user expectation expands likewise the technology demand to fulfill customers’ requirements. Thus, this life-like agent is a gem of this era that understands user queries and gives the best suitable response accordingly. Knowmax with the vision of promoting self-service to empower the user to work with an extremely intelligent tool will enhance your C-SAT and NPS.
less time to deliver answers
increase in C-SAT
queries self served
less employee onboarding time
Yes, Knowmax’s AI chatbot is designed and developed to serve 24×7 on its own without human assistance.
An AI chatbot is like a straight ‘A’ student, always learning on the go and deciphering phrases of different languages and can help understand even the tone in which the customer is speaking. You can train your AI chatbot to process information in the languages your customers might prefer.
An AI chatbot is your best bet to solve queries without an agent’s interaction. Unlike an ordinary chatbot, an AI chatbot learns and connects the dots automatically, even if you do not upload information on a particular topic.
An AI-trained chatbot helps solve simple queries on its own, allowing agents to handle only complex customer queries. Thus, reducing the load on agents and solving queries faster.
The AI chatbot tracks frequently asked questions in real-time and can also analyze if customers are receiving qualitative resolutions or not.
Yes, the AI chatbot is omnichannel enabled and can be deployed across platforms of your choice.
