A call center scripting software is a step-by-step guide that helps customer service executives troubleshoot customer problems. Knowmax helps contact centers create call center scripts to enable the next best actions.
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Reduced Average Handle Time (AHT)
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Enhanced First Call Resolution(FCR)
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Cognitive scripting for enhanced CX
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Improves employee time to proficiency
A simple step-by-step graphical tree through Knowmax’s decision tree software makes conversations with customers relevant.Create scripts that are concise and seamless.
Our call center scripting tools allow you to create scripts for any scenario from tracking order status, checking eligibility or other queries.The scripting tool is industry agnostic as well.
Knowmax allows CRM integration into call center scripts.With this, you can derive improved customer satisfaction by avoiding repetition of data collection.
Choose from different themes to present your call center scripts, in image theme,color theme or default theme. You can also color code scripts for different departments or other purposes.
Knowmax supports over a dozen globally spoken languages. Make call center scripts that troubleshoot your customers queries without any language barriers.
You can take customer executives' feedback on how helpful a script is with Knowmax call center scripting software. Develop future scripts or make new versions of the same with valuable inputs from your team.
With Knowmax call center scripting features, create precise scripts for any scenario . With a no-code interface & other dynamic elements, just about anyone can create scripts for call center executives that translate into the interactive customer experience.
Request a demoKnowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It’s been a strong fit for your digital-first approach.
Interactive decision trees help call center agents to engage effectively with customers. Beyond troubleshooting & support, decision trees tools can be integrated with existing CRM. This enables features such as auto-traverse troubleshooting steps to save conversation documentation time.Thus resulting in lower average handle time (AHT).
Reduction of errors by support teams
Call Deflection to Self Service channels
Reduction of time to proficiency
Reduction in support costs
How are cloud-based call center scripts better?
Can call center scripts be automated?
Do users need to remember script titles for search ?
How long does a user take to learn the scripting tools?
Are scripts accessible across departments on Knowmax platform?
Can we migrate existing content to create a decision tree?
