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Knowledge Management, AI and their role in digital transformation

10 mins read

A company that keeps experimenting with new techniques and technology to get better is a company that thrives. It is extremely essential to understand the changing needs and looking for options that will make them work better. Knowledge Management (KM) and Artificial Intelligence (AI) have changed the way business works. They have played a significant role in the digital transformation as well.

In this blog, we will understand how KM and AI have played an important role in digital transformation. To begin with, let’s understand Knowledge management.

What is Knowledge Management?

The act of discovering, creating, organizing, storing, and sharing information throughout an organization is known as knowledge management. When knowledge is not readily available within a firm, it can be tremendously costly because valuable time is spent hunting for relevant information rather than performing task-oriented tasks.

A knowledge management system (KMS) improves operational efficiencies by leveraging an organization’s pooled knowledge.

The utilization of various modules like Decision trees, knowledge base & more enables these systems. They are usually crucial to good knowledge management because they provide step-by-step guided workflows and centralized locations for storing information and allowing easy access to it.

Increased organizational learning and communication among team members improve decision-making across the business, allowing companies with a knowledge management approach to reach business outcomes more quickly.

It also streamlines other organizational operations like training and onboarding, resulting in improved employee satisfaction and retention.

What is Artificial Intelligence?

Artificial intelligence (AI) is a collection of technologies that enable systems to detect, understand, act, and learn on their own or in conjunction with humans. They have many human-like capacities, such as the ability to learn and differentiate between things. They do, however, have one significant benefit over humans: they do not require slumber to function!

Even if we are not aware of it, artificial intelligence is already present in many of the services we use daily. AI is progressing to the point where it can learn without interacting with humans. Many businesses are incorporating AI capabilities into their operations. It’s being used to improve performance, service levels, and accountability, as well as generate solutions that focus on citizens’ well-being.

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What is Digital Transformation?

A company that uses technology to continuously improve all parts of its business models is a digitally savvy organization. What it offers, how it interacts with consumers, and how it operates is the goal of digital transformation. Your business should change in sync with technological advancements. It’s no longer about businesses starting to decide to transition; it’s about learning how to transform.

To evolve your company, digital transformation requires experimenting with new technology and reconsidering your current approach to common problems. A transition does not always have a clear endpoint because it is an evolution. It is the practice of understanding client requirements and utilizing technology to enhance the end-user experience.

End-users can be clients or employees, and many businesses must take both into account. The three main types of digital transformation are customer experience, operation module, and organization culture.

Knowledge with Artificial Intelligence

Knowledge personalization is possible because Artificial Intelligence (AI) is applied to the transmission of knowledge. AI plays a significant role in knowledge delivery by elevating how knowledge is delivered to the people who need it. For digital transformation, AI-infused knowledge delivery will increase the volume and effectiveness of information distribution by:

  • Predictive analytics can be used to present trending knowledge areas/topics to your workforce.
  • AI will improve the relevance, precision, and efficiency of search and its products.
  • Natural language processing (NLP) chatbots will add value to all employees in various organisational functions at important decision-making points by personalising information distribution. 
  • Chatbots with NLP will provide cognitive skills to read, interpret, and manipulate human language, allowing bots to anticipate user wants, attitudes, and ambitions to aid in decision-making and enhance outcomes, all to generate significant economic value.
  • Improve content decisions by using machine learning to determine which information is most suited to the occasion.
  • AI will be able to better understand what material your employees require. By better understanding the intended use of the content, AI will provide a better picture of what the employee is looking for. 
  • Based on real-time engagement and content consumption, determine which targeted knowledge will resonate with your staff. Individualize and auto-curate knowledge based on personal preferences

The role of Knowledge Management and AI in digital transformation

Through analytics, microservices, and continuous improvement, the essential pillars of digital transformation are knowledge management and artificial intelligence (AI). To connect structural and functional management, digital technology serves as a “connection platform.

” By fine-tuning the development of quality data and providing business insights to create value, effective KM and AI may provide digitalization with a performance boost. 

Communication, collaboration, and conferencing are the three main areas of concentration for digital workplace technologies. Conferencing software encourages real-time conversation and brainstorming, which makes it easier to share quality knowledge.

Collaborative technologies establish a clear path for accessing difficult-to-find or concealed knowledge. Collaborative social network tools should be entertaining and simple to use, and they can assist in the implementation of a “new improved digital way of working.”

The Knowledge-as-a-Service (KaaS) Framework will align technology, employees, and business processes in the digital workplace to improve operational efficiency and satisfy organizational goals.

The digital workplace will be the platform via which employees can gain access to all business knowledge to carry out their duties. Knowledge-as-a-Service (KaaS) includes cloud services, mobility, and artificial intelligence, which are all significant features of the digital workplace.

These technologies will eliminate geographic obstacles to cooperation and procedures, ensuring that knowledge is accessible remotely 24 hours a day, seven days a week.

When the focus of the digital workplace is on personnel, it will meet the aims of digital transformation using KaaS architecture. This includes utilizing technology to enhance collaboration, employee engagement, productivity, and business processes, as well as the intelligent delivery of knowledge assets.

The customer service provided by organizations is the outcome of how well the backend process works. The smooth flow of knowledge using Artificial intelligence is something that helps the companies provide top-notch service. That is how digital transformation begins.

Learning and growing organizations are going to sustain in the long run. Adopting knowledge management tools and Artificial intelligence will lead to the digital transformation of the company. Let us know your thoughts about Knowledge Management, AI, and its role in digital transformation!

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