Pratik Salia

Pratik is a customer experience professional who has worked with startups & conglomerates across various industries & markets for 10 years. He shares latest trends in the areas of CX and Digital Transformation for Customer Service & Contact Center.

LATEST BLOG

Customer Case Management: Meaning, Importance and Best Tips

by: Pratik Salia | August 14, 2025

Customer Experience

You’re trying to deliver outstanding customer service, but your team…..

Top 5 Yonyx Alternatives for Interactive Decision Trees

Posted on: July 28, 2025

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Top 7 Microsoft Copilot Alternatives for Customer Service, Content Creation & Productivity

Posted on: June 9, 2025

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Agentic AI vs Generative AI: Key Differences, Examples & CX Use Cases

Posted on: May 23, 2025

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How is Agentic AI Used for Customer Service?

Posted on: May 16, 2025

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The Ultimate Guide to User Manual Software in 2026

Posted on: April 21, 2025

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Exotel and Knowmax Join Forces to Refine Omnichannel Customer Support with AI-Powered Knowledge

Posted on: February 25, 2025

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Top 13 Customer Service Software in 2026

Posted on: February 14, 2025

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What Makes Knowledge-Centered Service a Game-Changer?

Posted on: December 9, 2024

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7 Must-Have Customer Experience Technologies to Enhance Your CX in 2026

Posted on: November 30, 2024

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10 Ways to Achieve Customer Service Excellence

Posted on: November 12, 2024

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Top 5 Features to Look for When Picking an Agent Desktop

Posted on: October 25, 2024

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