About the author

Jayanti Sabdani

Being a quick learner, marketing is the domain Prabhjot is pro at. Technology, being erratic, intrigues him to inscribe anything new and help the connected world

8 Agent Empowerment Tips For Better Customer Experiences

Posted On: November 27, 2022, By:

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In an age where customers rely more on self-service channels…..

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7 Ways How Knowledge Management Improves Call Center Productivity

Posted On: November 14, 2022, By:

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Call center productivity is inextricably linked with a higher customer…..

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9 Steps To Implement Knowledge Management Program

Posted On: October 20, 2022, By:

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Businesses are right when they see the vast potential of…..

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5 Reasons To Choose AI Knowledge Base For Customer Experience

Posted On: October 10, 2022, By:

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Given the skyrocketing customer expectations, delivering superior customer experiences (CX)…..

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4 Millennial Customer Service Expectations And How To Reach Them

Posted On: July 13, 2022, By:

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Customer service expectations entail a lot of things. 91% of…..

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6 Ways How Knowledge Management Automation Can Improve Customer Service

Posted On: July 4, 2022, By:

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What is knowledge management automation?  Knowledge is an essential asset…..

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4 Ways To Overcome Call Center Agent Burnout With KM

Posted On: June 23, 2022, By:

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What is call center agent burnout? According to the International…..

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Ensure SOP Adherence For The Troubleshooting Process With These 4 Ways

Posted On: June 22, 2022, By:

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To this end, businesses need to adequately document their Standard…..

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5 Steps To Create Interactive Troubleshooting Guides For Customer Service

Posted On: May 31, 2022, By:

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This makes it crucial for contact center managers to ensure…..

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Why Use Decision Trees For C-SAT In BFSI?

Posted On: March 8, 2022, By:

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Good bank services do not just end at the customers…..

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How To Create Telephone Scripts For Incoming Calls?

Posted On: March 7, 2022, By:

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A perfectly written telephone script for incoming calls using the…..

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Why Have A Knowledge Base To Create A Self-service Portal?

Posted On: February 28, 2022, By:

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89 percent of millennials use a search engine to find…..

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