About the author

Jayanti Sabdani

Being a quick learner, marketing is the domain Prabhjot is pro at. Technology, being erratic, intrigues him to inscribe anything new and help the connected world

What is First Time Fix Rate and 5 Ways to Reduce FTFR?

Posted On: June 21, 2023, By:

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Nothing pleases a customer more than getting the service right…..

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Google Drive Vs. Knowledge Management: Choose The Right Platform For Your CX Goals

Posted On: June 16, 2023, By:

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Can you think of any business that does not deal…..

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7 Call Center Stress Causes & Management Tips For CX Leaders

Posted On: May 15, 2023, By:

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As a customer-centric business, providing exceptional customer service is your…..

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6 Tips To Handle Bad Calls With Ease

Posted On: May 12, 2023, By:

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Poor customer service has a significant impact on the overall…..

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Top 8 Knowledge Management Statistics in 2023

Posted On: May 8, 2023, By:

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The year 2023 has brought about significant changes and advancements…..

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Guided Knowledge for CX Transformation: Jupiter’s Success Story

Posted On: May 5, 2023, By:

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When you know better, you do better. We believe this…..

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What Is After-Call Work (ACW) In Call Centers & How To Reduce It?

Posted On: April 28, 2023, By:

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Contact centers are fast-paced and intense work environments. Service agents…..

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7 Best Knowledge Sharing Platform Examples In 2023

Posted On: April 24, 2023, By:

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What is the main difference between businesses that grow and…..

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Improving Customer Service Information Accessibility With Knowledge Management

Posted On: April 12, 2023, By:

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Knowledge management is a critical component of a successful customer…..

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Customer Effort Score (CES): What It Is & How To Improve It?

Posted On: April 3, 2023, By:

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Customer experience is more crucial now than ever. There is…..

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6 Knowledge Management Challenges You Need To Fix ASAP + Solutions

Posted On: March 17, 2023, By:

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Are you facing challenges in knowledge management? If you’ve ever…..

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How To Improve Customer Satisfaction In BPOs?

Posted On: March 16, 2023, By:

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Providing a superior customer experience has a direct impact on…..

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