About the author

Jayanti Sabdani

Being a quick learner, marketing is the domain Prabhjot is pro at. Technology, being erratic, intrigues him to inscribe anything new and help the connected world

6 Knowledge Management Challenges You Need To Fix ASAP + Solutions

Posted On: March 17, 2023, By:

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Are you facing challenges in knowledge management? If you’ve ever…..

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How To Improve Customer Satisfaction In BPOs?

Posted On: March 16, 2023, By:

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Providing a superior customer experience has a direct impact on…..

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5 Main Reasons Why You Should Use Decision Trees For Support Agents

Posted On: March 13, 2023, By:

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What if you could predict the future? What if you…..

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First Contact Resolution: Definition, Importance & Ways To Improve It

Posted On: February 27, 2023, By:

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In today’s world of ever-evolving customer demands, businesses must devise…..

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Time To Resolution: What It Is, Why It Matters, How to Reduce It

Posted On: January 27, 2023, By:

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When a customer reaches out to you for any support…..

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How Knowledge Management Improves Customer Engagement?

Posted On: December 16, 2022, By:

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Building a positive customer experience is one of the most…..

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8 Customer Service Agent Empowerment Tips For Better Customer Experiences

Posted On: November 27, 2022, By:

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In an age where customers rely more on self-service channels…..

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7 Ways How Knowledge Management Improves Call Center Productivity

Posted On: November 14, 2022, By:

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Call center productivity is inextricably linked with a higher customer…..

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9 Steps To Implement Knowledge Management Program

Posted On: October 20, 2022, By:

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Businesses are right when they see the vast potential of…..

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Why Choose AI Knowledge Base For Better Customer Experience?

Posted On: October 10, 2022, By:

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Given the skyrocketing customer expectations, delivering superior customer experiences (CX)…..

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4 Millennial Customer Service Expectations And How To Reach Them

Posted On: July 13, 2022, By:

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Customer service expectations entail a lot of things. 91% of…..

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6 Ways How Knowledge Management Automation Can Improve Customer Service

Posted On: July 4, 2022, By:

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What is knowledge management automation?  Knowledge is an essential asset…..

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