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Nitin Saxena

Nitin has 25 years of experience working at companies like HP and Mphasis. For more than 14 years, he has been a key figure at KocharTech (Knowmax's parent company), skillfully navigating operations, training, and quality management responsibilities across international and domestic sectors. Currently, he oversees Business Operations at Maxicus.

LATEST BLOG


15 Customer Service Strengths Every Support Team Needs in 2026 (With Examples)

by: Nitin Saxena | March 6, 2026

  • Customer Experience

As a customer, there is a situation where you are…..

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15 Real-Life Examples of Excellent Customer Service (2026)

Posted on:

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Healthcare Call Center Challenges and How to Solve Them

Posted on: February 4, 2026

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Optimize Helpdesk Workflow in Five Easy Steps

Posted on: November 12, 2024

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15 Strategies for Effective Customer Service Resolutions

Posted on: November 7, 2024

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10 Ways to Use Automation for Better Customer Experience

Posted on: October 18, 2024

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Call Center Coaching: Benefits, Challenges & Techniques

Posted on: September 5, 2024

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Call Routing: Types, Benefits, and How It Works?

Posted on: August 29, 2024

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Customer Service Analytics: Types, benefits & How To Use 

Posted on: August 13, 2024

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Call Center Monitoring: Benefits, Best Practices and Tools

Posted on: July 31, 2024

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Top 15 Customer Service Objectives to Elevate CX & Support Success in 2026

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Help Desk Vs Service Desk: Understanding the Key Differences

Posted on: July 30, 2024

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