Time to stop offering customer support through walls of text. Combine images, annotations, and guided actions to turn complex processes into simple visual steps that anyone can follow. Â
Drag-and-drop guide creationÂ
Seamless across web, mobile & chatÂ
Reduces AHT & escalations instantlyÂ
Trusted by
Global Leaders
Click through each step with images, instructions, and visuals leading the way. Support feels better when you don’t have to figure everything out… you just follow along.Â
Easily convert any visual guide into a video walkthrough without any editing or external tools.Â
Make every guide feel like a natural extension of your brand. Add logos and customize backgrounds across steps to keep things on-brand.Â
Let customers help themselves and actually enjoy it. Visual guides can be embedded across your website, app, and chatbot so it is easy for customers to troubleshoot without raising a ticket.Â
Get a clear view of how your guides are being used. Leverage built-in analytics to fine-tune every flow, improve support outcomes, and keep your content one step ahead.
21% improvement in FCR with Knowmax for leading Telco
Call Quality Achieved
Improvement in FCR Accuracy
Hits on our Platform
73% transactions of a leading Telco handled by Knowmax AI chatbots
Transactions handled on chatbots
Improvement in first time resolutions
Transactions without transfers
46% reduction in call volume of leading Telco by Knowmax
Increase free up talent
Reduction in call volume
We've got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is
preserved and transferred without any hassle. Here's how we do it:
Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.
Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process.
We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
From Inquiry to Evaluation to Selection: Your one stop template to help you choose the best KM system for your organization
Word Document)
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Everything you need to know about the Customer Experience
industry in one place.
