We empower businesses with augmented reality support through engaging step-by-step visual context, expert guidance, and co-browsing advancement. AR support gathers and processes data via remote access and provides computer-generated perceptual information adding value to all tech-related pointer keys.
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AR co-browsing is a support solution that permits agent and customer to get on same page whenever required. It helps to get resolution beyond the physical assistance within a few clicks. AR screen sharing assistance instantly connects support executive for effective guidance through complex problems. It is built to drive productivity and boosts First Call Resolution (FCR) rate.
Advancement of computer vision can be displayed over screens, glasses, mobile phones, and handled devices. AR support is useful in many fields, for instance- health care, education, and e-commerce. It instructs on-site users no matter how far they are. It also trains agents through video graphics at different organizations. Moreover, AR support guidance highlights 3D pointers onto real-world objects through camera showing complete set-up and procedure of resolution for a product thus reducing need for visiting a store.
Augmented reality support is being typically deployed to amplify reach and assist regardless of place. It is featured to get integrated with web pages, in-app support, and contact centers to provide real-time assistance. It results in ticket deflection and enhances Customer Satisfaction (C-SAT). AR represents a concise solution and enables customers to see for themselves and do it the right way.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
KnowMax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as KnowMax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. KnowMax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
We enable organizations to gain more advantages using augmented reality support. It is used to provide live support to the users to educate and display technical know-how thereby increasing productivity. Similarly, it empowers agents to be competent and confident. Moreover, the customer isn’t required to wait for or visit a technician for a solution as it guides them until the final destination. AR support thus ensures higher customer satisfaction by engaging customers through 3D informative and interactive content.
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