77% compound annual growth rates with successful Augmented Reality support

Every business today is based on heavy backing of technical operations and backend support. Augmented reality supports organization’s operations through engaging the users in step-by-step visual context, expert guidance, and co-browsing advancement. Data is gathered and processed via remote access adding computer generated accuracy, speed, and time value to all output pointers generated.

  • Supports immersive reality
  • Interactive user experience
  • Safe data dispersion
  • Easy workforce onboarding

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77% compound annual growth rates with successful Augmented Reality support

AR support in screen sharing

AR co-browsing helps the agents to connect with users directly using screen sharing. It can be carried out from anywhere making remote servicing easy. A few clicks and a single call resolves major issues under the continuous supervision and guidance of the experts for ease of resolution. It reduces the average call time and lowers FCR as well. This method is proven successful for complex issues especially when customer is new with the device in question.

AR support in screen sharing

Augmented reality & advanced tech support

Computers no longer sit over a desk to give it professional outlook. Their presence indicated non stop tapping of keys generating knowledge, guidance systems, solutions, and connections for customer’s ease of solution attainment. The field of issue can be put to display through the camera of a computer, mobile, or laptop. Industries like education, healthcare, and e-commerce are increasingly leaned towards the use of AR support system. The technicians require training for installation, maintenance and common loopholes.

Augmented reality & advanced tech support

Seamless integration at various platforms

Augmented reality is now the call at every turn. Each industry and every sector are required to update their customer support portal with the latest techniques to keep their customers engaged and satisfied while solving their queries in minimum possible time frame. AR is interactive thus it keeps user morale high improving CX and CSAT scores. Easy integration facilitates solution through mobile app, website, and AI chatbot as well. Real time solution helps in ticket deflection from an agent’s desk making manpower concentration possible.

Seamless integration at various platforms

Self-service with AR support

The users have access to helpdesk 24×7 with AR support. They just have to log in to the portal, fill in their customer details once and they can pickup the issue right where they left it off. A record is automatically maintained signalling towards activities in the past and customer support log. Visual, video, and 3D projection helps the customers to navigate their own selves through the portal, type in the query, select most appropriate solution as ranked, and start with execution tour for the same. In case an issue cannot be solved further through AI support, it is immediately passed onto the human assistance.

Self-service with AR support

AR support for customers and technicians

The technicians for organizations handle multiple complex machineries. Each machine has a life of its own and needs special attention. The depreciation and the changes thus required too need minute attention. Technicians spend a major part of their time on job studying each machine individually in terms of its power consumption, output yielded, issues faced, and the frequency of repeated issues. In such times, any loophole encountered requires technicians to take support from the tech support of the manufacturer.

AR support for customers and technicians

Contactless support with augmented reality

The customers do not want to run to a service center each time they face a crisis. Neither do the service experts can rush to the customer’s place of presence each time they hit a roadblock. However, AR support offers contactless support which ensures zero compromises on the quality of support assistance via remote handling and also establishes a proper hierarchy for tickets to be raised, solved, closed, and feedback recorded. Camera lens and voice connection provides seamless communication clarifying all doubts in real time.

Contactless support with augmented reality

66% of customers are ready to pay more for AR experience and expect retailers too to deploy them

What Our Customers Say

Enhance NPS score with augmented reality support software

Enhance NPS score with augmented reality support software

We enable organizations to gain more advantages using augmented reality support. It is used to provide live support to the users to educate and display technical know-how thereby increasing productivity. Similarly, it empowers agents to be competent and confident. Moreover, the customer isn’t required to wait for or visit a technician for a solution as it guides them until the final destination. AR support thus ensures higher customer satisfaction by engaging customers through 3D informative and interactive content.

Numbers that make us proud & our clients profitable

90%

Call quality at
contact center

73%

Successful chatbot
interactions

21%

Improvement
in FCR

12%

Improvement in call
documentation

$500K

Annual cost
savings

6 Months

ROI achieved &
savings post that

Our expertise in industry driven framework

Case Studies

Case studies

Knowledge Hub

Knowledge hub

Blog

Blog

On-Demand Webinar

On-demand webinar

39% of tech leaders strongly agree that augmented reality will become as ubiquitous as mobile by 2025.

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