Digitally transform customer experience using augmented reality for an interactive user experience and enhanced customer satisfaction.Â
Get enriched support systems that benefit field technicians and customers; even remotely.
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The post pandemic era has strongly changed customers’ need for contactless support and self- service. With remote visual assistance provide solutions to your customers the way they would like to solve it in this contactless age.
The best way to engage your customer to help solve problems is the mix of text and images.What is even better is doing this visually and helping customers through a step-by-step approach. Show exactly how a customer can do things by visual representation through screen sharing.
Share expert advice from field technicians through the possibilities of co-browsing with customers’ consent through camera access and screen sharing. Solving technical issues or difficulties through co-browsing eliminates unnecessary field visits and frequent calls for tech support. Co-browsing could help reduce support costs by large.
Just text on image in video does not help customers. What really explains well are annotations for the steps to be taken by a customer to solve the problem. Visual assistance powered by AR helps highlight complicated technical issues with annotations through technology.
The coming together of the real and augmented world gap the bridge that exists between call center support and field visits.You can do both through remote visual assistance. This means faster conversions and better first call resolutions that help in driving increased revenue per user.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It’s been a strong fit for your digital-first approach.
Contactless support isn’t just a trend. Brands in today’s world are successful if they provide customers with the type of help a customer demands, especially contactless support. As a CX head it is important for you to ensure top-notch contactless service for customer satisfaction. Knowmax’s visual assistance software helps you provide customer support remotely using AR over virtual support calls. This helps increase productivity and decrease support costs.
less time to deliver answers
increase in C-SAT
queries self served
less employee onboarding time
Brands can connect with customers through unique interactions possible only through Remote visual assistance. The assistance makes the user experience interactive and memorable.
Virtual Reality uses a specific device to immerse oneself into another universe. One can access Remote assistance from any mobile device and interact with it, making it ideal to use for customer support.
Remote visual assistance enables self-service through technology. This helps resolve solutions quickly and without the customer having to make a phone call for help. You can make this technology available 24 x7 to users.
You can use broadcast AR and Screen AR for customer service. Visual, video and 3D projection help the customers to navigate the portal by themselves. Customers may type in the query to select the most appropriate solution.
Recently Industries like education, healthcare, and e-commerce are increasingly leaned towards the use of AR support systems. AR isn’t industry-specific and can be used in any industry. It is customized and designed to the organization’s needs.
Groundbreaking and engaging AR solutions are effective in creating an impression on users. This along with providing the right solutions leads to a satisfying customer experience.
