Top 5 Stonly Alternatives in 2025

Remember the excitement of upgrading to a new gadget? Whether it was a phone with a better camera or a laptop that loaded in seconds, the upgrade brought efficiency and satisfaction. Running a business today is no different. To stay competitive, you need to constantly upgrade your tech stack to meet growing customer expectations.

Stonly is a knowledge management platform for creating interactive guides and improving self-service, but it’s not the only option. Several alternatives come packed with unique features to cater to a wide variety of business needs.

This blog will help you assess if Stonly is the right fit for your organization by exploring its strengths, limitations, and some of the best Stonly alternatives.

What is Stonly?

Stonly is an intuitive knowledge base platform designed to create interactive, step-by-step guides for both employees and customers. It enables users to provide seamless self-service support while automating common workflows.

Key Features

• Interactive decision trees for step-by-step problem-solving.
• Personalized tours and dynamic checklists for onboarding and troubleshooting.
• AI-powered search for finding relevant information.
• Widgets for embedding guides into websites and apps.

Best For

Stonly is best for small-to-medium-sized businesses and teams that need to create interactive, step-by-step guides for customer support, onboarding, and troubleshooting.

Pricing Plans

• Basic Free Plan: For individuals with limited features, up to 1,000 guide views per month.
• Small Business Plan: For teams under 100 employees, with unlimited guides, multilingual support, and up to 4,000 guide views per month.
• Enterprise Plan: For large teams with advanced AI, private knowledge bases, and advanced integrations.

5 Best Stonly Alternatives

Here is the list of Stonly alternatives-

1. Knowmax

Knowmax is an AI-powered knowledge management platform that allows you to create dynamic, data-driven decision trees and enhance customer self-service.

Key Features

• Repurpose existing content into FAQs, quizzes, and visual guides.
• AI-driven semantic search for instant access to accurate information.
• Tailored learning management system (LMS) to train teams at scale.
• Interactive, dynamic content like next-best-action workflows and multilingual guides.
• Predictive analytics for CX metrics like CSAT and NPS.
• Generative AI for creating and summarizing content in 15+ languages.

Best For

Knowmax is ideal for large enterprises and customer-focused organizations looking to scale their CX operations with advanced AI tools, seamless integrations, and robust analytics.

Pricing

Contact sales@knowmax.ai for pricing.

2. Intercom

Intercom is an AI-first customer engagement platform designed, and a popular Stonly alternative, to automate support and improve customer interactions.

Key Features

• AI-powered chatbots fluent in 45+ languages.
• Unified inbox for omni-channel support.
• Smart automations for workflows and ticketing.
• Advanced reporting on user engagement.
• Seamless integrations with over 450 third-party apps.

Best For

Intercom is perfect for fast-growing startups and medium-sized businesses that want to automate support while providing personalized customer engagement across multiple channels.

Pricing Plans

• Essential Plan ($39 per seat/month): Perfect for getting started, it comes with essentials like a shared inbox, basic chatbots, live chat, and a customizable help center to support your customers effectively.
• Advanced Plan ($99 per seat/month): Step up your game with AI-powered chatbots, multilingual help centers, detailed reporting, and even 20 lite seats for easy team collaboration.
• Expert Plan ($139 per seat/month): Built for the pros, this plan includes advanced tools like workload management, SLAs, HIPAA compliance, and 50 lite seats to keep everything running smoothly.

3. Bloomfire

Bloomfire focuses on creating a collaborative environment for internal knowledge sharing, making it ideal for organizations aiming to enhance employee learning.

Key Features

• AI-powered search for quick access to knowledge.
• Knowledge forums for collaborative learning.
• Robust content moderation tools.
• Analytics to measure engagement and content effectiveness.
• Integration with platforms like SharePoint and Slack.

Best For

Bloomfire is best for teams and organizations prioritizing internal knowledge sharing and peer-to-peer learning, such as HR teams, training departments, and educational institutions.

Pricing

• Team Plan: Designed for small teams with up to 50 users, offering unlimited data storage, internal community access, basic admin tools, and integrations like MS Teams and Slack. Comes with SAML SSO and 30 days free trial.
• Growth Plan: For growing teams of up to 100 users, it adds AI tools for search and content creation, secure access for 5 users, and homepage customization with up to 5 widgets. Includes SharePoint integration and enhanced admin tools.
• Business Plan: Tailored for larger teams (up to 500 users), featuring multiple communities, advanced reporting, and moderation tools. Offers up to 20 secure user groups per community, more integrations, and content migration support.
• Enterprise Plan: Fully customizable for 500+ users, with unlimited communities, SCIM provisioning, vanity URLs, and third-party integrations like Salesforce. It’s built to scale with premium support and robust features to fit your needs.

4. HubSpot Service Hub

HubSpot Service Hub offers a unified platform combining a knowledge base, CRM, and AI-powered tools, making it a strong Stonly alternative for enhanced customer service.

Key Features

• AI-enhanced chatbots and ticket routing.
• SEO-optimized knowledge bases with real-time analytics.
• Omni-channel customer service through a unified inbox.
• Dynamic NPS and CSAT surveys to collect feedback.

Best For

HubSpot Service Hub is perfect for small-to-medium businesses looking for an integrated CX solution that combines knowledge management, CRM, and ticketing tools in one platform.

Pricing Plans

• Free Plan: A great way to start for $0/month, offering essentials like contact management, ticketing, live chat, team email, and ticket closure reports.
• Starter Plan ($20/month per seat): Builds on the Free plan with simple ticket automation, multiple pipelines, support for multiple currencies, and a calling SDK to enhance your workflow.
• Professional Plan ($100/month per seat): Perfect for scaling up, it includes everything in Starter plus advanced help desk automation, a knowledge base, visitor identification, and a customer portal.
• Enterprise Plan ($130/month per seat): The all-in-one solution with every feature from Professional, plus tools like goals, playbooks, single sign-on, and user role management for large teams.

5. Zendesk

Zendesk provides an advanced customer service platform with robust knowledge management features and AI-driven insights.

Key Features

• AI Assistant for content creation and article suggestions.
• Multi-platform live chat support.
• Advanced security and data protection measures.
• Integrations with over 1,700 apps.

Best For

Zendesk is ideal for large organizations and enterprises that require advanced customization, robust security, and scalable solutions for handling high volumes of customer interactions.

Pricing Plans

• Suite Team ($69/agent/month): A good starting point with ticketing, email, social media integration, customer details, conversation history, business rules, and built-in analytics. Add-ons like Workforce Management and Quality Assurance are also available.
• Suite Growth ($115 per agent/month): Expands on the Team plan with advanced features like multiple ticket forms, SLAs, CSAT ratings, multilingual support, a self-service portal, and business hours.
• Suite Professional ($149 per agent/month): Adds even more value with live analytics, side conversations, skills-based routing, integrated community forums, HIPAA compliance, and Sunshine Conversations. Eligible for Advanced AI add-ons.
• Suite Enterprise (Contact for pricing): Includes all Professional features plus sandbox environments, AI-powered content tools, dynamic workspaces, custom agent roles, and options for advanced data privacy and protection.
• Suite Enterprise Plus (Contact for pricing): The ultimate plan with all Enterprise features, enhanced API rate limits, top-tier sandbox capabilities, and disaster recovery for mission-critical operations.

Why Should Knowmax Be on Your Radar?

Knowmax is a full suite knowledge management system which helps you create, manage and share data across your organisations. It’s state of the art gen AI functionality is now powering top Fortune 500 companies like Vodafone, Walmart, Tata, Concentrix, and CIMB Bank.

With Knowmax, you get more than just interactive step-by-step guides, you get automatic AI translation into 15+ languages, robust learning management system, predictive analytics, and seamless integration across platforms.

See how companies like Jupiter have benefited with Knowmax –