7 Min
We are drowning in data.
328.77 million terabytes of data is generated daily, and realistically much of this data becomes outdated before we can use it.
However, companies that effectively extract valuable information, from this vast sea of data, can gain a significant competitive advantage.
So, let’s explore the 6 non-negotiable knowledge management technologies that can help you leverage knowledge efficiently within your organisation.
Table of contents
What is Knowledge Management Technology?
Technology is any tool or software that helps you solve a problem – better and more effortlessly!
Knowledge management technology refers to the tools and systems that help you overcome challenges like knowledge silos, knowledge loss, and knowledge hoarding, by enabling efficient management of knowledge within your organization.
The Ultimate Guide To Implementing a KM Platform
6 Key Knowledge Management Technology
#1 Knowledge Base:
A knowledge base is a database used to store all your organizational knowledge.
It is designed to help users quickly find relevant information by providing structured and easily searchable content.
A knowledge base is generally used for:
- Customer self-service
- Onboarding and training of new hires
- Reducing information search time
#2 Semantic Search:
Semantic search is a technology where artificial intelligence understands the context and meaning of words in a search query, rather than relying on keyword matching alone.
This technology enables more accurate and relevant search results by interpreting the user’s intent and the relationships between concepts.
Semantic search makes it easier to find precise answers in large datasets.
#3 Decision Tree Generator:
A decision tree generator is a tool that creates decision trees.
Decision Trees breakdown complex troubleshooting processes into contextual next best actions.
They provide a visual representation of the decision-making process. Each node represents a decision point, and branches represent possible outcomes or choices.
Using decision trees makes knowledge actionable and helps organizations:
- Visualize complex decision paths
- Improve problem-solving
- Ensure SOP adherence
- Make data-driven decisions
#4 Content Management System (CMS):
A Content Management System is software that allows users to create, manage, and modify digital content – without depending on the IT professionals.
Content Management Systems in knowledge management are used for:
- Collaborative content creation and management
- Workflow streamlining
- Consistent and accurate content distribution
#5 Large Language Models (LLMs):
Large Language Models are AI models that are trained to understand and generate human-like language.
They can perform a wide range of language tasks, such as answering questions, summarizing text, translating languages, and generating content.
LLMs enhance knowledge management by:
- Automating content creation
- Providing insights on the performance of knowledge content
- Surfacing contextual knowledge to users with natural language search
#6 Learning Management Systems (LMS):
A Learning Management System helps manage and deliver training content, usually in a corporate setting.
It enhances knowledge management by:
- Storing all learning materials in one place, for easy access
- Identifying knowledge gaps and areas for improvement by tracking user’s progress
- Instantly updating the learning content, so that users can access accurate information
Knowledge Management For a Higher CX Standard
How to Get Started?
By incorporating these knowledge management tools you can significantly improve your:
- Decision making
- Knowledge sharing
- Process efficiency
Knowmax can be the right knowledge partner for you in your knowledge journey. We are an AI-powered Knowledge Management Platform.
With Knowmax you can access all the necessary knowledge management technology in one place – to easily streamline your knowledge across various processes and teams.
