There is only one side to choose when it comes to adopting knowledge management, and that involves a clear vision through best knowledge management adoption practices.
It might be difficult for organizations to adopt a function-changing technology. Though knowledge management platforms are proven to be one of the best ways to manage organizational content, it highly depends on whether organizations make it easy for themselves or not. It is perfectly okay to be confused.
Following are the practices that might give you an insight on how to adapt and practice the best knowledge management strategies properly.
Table of contents
5 Best practices for Knowledge management adoption
You have finally adopted a knowledge management system to manage data silos and improve customer service. To optimize the usage of the knowledge management platform entirely depends on how you play out the knowledge management adoption at your organization.
1. Create adoption strategy through organizational study
Every organization is unique, and the capabilities are different. Before implementing any knowledge management system or starting the adoption process, it is essential to study your organization’s culture. The culture and how things work at your organization will help you decide the way to optimize the adoption process for maximum success.
2. Turn your focus from easy to challenging tasks
When you bring in new technology, it takes time for employees to warm up to the new ways of functioning. To better understand the technology and your employees, start from tasks that seem easy to do.
Less complicated tasks make employees understand and grasp the functions of the technology. As they go up the learning curve, more complex tasks can be taken up when they have learned how to use the new technology.
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3. Decide the content owners
After studying your teams and their capabilities, it is essential to take ownership of creating content to get things going. Pick those capable of creating content for knowledge sharing. You may also incentivize knowledge sharing to motivate and value the individual contributing to making content better.
4. Implement in phases
For the proper functioning of your KM system within the organization, do not burden your teams at once. It is an excellent practice to do any implementation in baby steps. A good practice is to build on the first draft of the content and create versions of content along the way to see what is working and what is not for your team, who will ultimately benefit from the whole process
5. Revisit content and incorporate feedback
Once the content is created and published by your knowledge management team, it is essential to check how it works through team meetings. The kind of impact existing content makes, ways to improve existing content, and checking what is not working is crucial to identify.
After identification, quickly brainstorm on the ways to improve with the knowledge management team and repeat this process for all essential elements of your knowledge management portal.
Whether it is just one document or many, it is always good to have a strategy in place for proper team productivity. If you adopt a knowledge management system & follow the processes mentioned above, you can direct your knowledge management team to bring out the best in every individual using the platform.