27 Min
The customer service industry is booming and will continue to do so. According to Gartner, 40% of contact centers will convert into profit centers by 2025. Making them leaders in customer engagement.
But how do you make your contact center more profitable? Choosing the right customer service software is crucial.
We know that choosing the right software can be tricky and confusing, like every other aspect of life.
To make your decision easy, we curated a list of 10 customer service software in this blog to help you improve your customer experience.
Table of contents
Top 3 Picks
1. Knowmax
Knowmax is an AI-powered knowledge management tool to guide your team with the right knowledge at the right time. Designed to optimize customer support, knowledge management, and employee training, Knowmax serves as a one-stop solution to centralize, organize, and leverage knowledge effectively.
It offers guided knowledge formats like interactive decision trees and picture guides along with standard knowledge base articles and FAQs. It doesn’t require any coding expertise to create content so you can set up your knowledge base hassle-free.
Knowmax integrates smoothly with your CRM, customer touchpoints and conversational AI platforms to deliver omnichannel CX.
Key Features:
- Powerful AI search
- Dynamic content formats like decision trees, articles and FAQs
- Browser extension
Looking to Improve CX? Try Knowledge Management
2. Zendesk
Zendesk offers a robust set of features designed to manage and optimize customer interactions. From ticketing and live chat to AI-powered bots and reporting tools, Zendesk has everything you need to support customers efficiently.
Its flexible integration options make it suitable for businesses of all sizes, and its ease of use continues to earn it top marks.
Key Features:
- Messaging and live chat
- AI and automation
- Agent workspace
3. Freshdesk
Freshdesk offers a user-friendly interface that is perfect for businesses looking for an affordable yet powerful customer service solution.
It provides multi-channel support (email, chat, phone, and social media), automation tools, and AI-powered features to improve agent productivity.
Freshdesk’s customizable workflows and simple setup make it ideal for businesses aiming to scale customer support operations.
Key Features:
- SLA management
- AI and Automation
- Workflow management
What is customer service software?
Customer service software is a suite of tools designed to help manage and streamline customer interactions across multiple channels (such as email, chat, phone, and social media).
It typically includes features like ticketing systems, live chat, automation, and analytics to improve efficiency, enhance customer experience, and ensure consistent support.
Top 10 Customer Service Software in 2025
| Software | Features | Pricing |
|---|---|---|
| Knowmax | -FAQs, picture guides, and quiz -Self-service and omnichannel support -AI support -Max AI -Decision trees -Knowledge base | Contact sales@knowmax.ai for pricing |
| Zendesk | -Multichannel support -AI-powered chatbots -Automated workflows -Integration capabilities | -Support team package: US$19 per agent/month -Suite team package: US$55 per agent/month -Suite professional package: US$115 per agent/month -Suite enterprise package: contact their sales team |
| Freshdesk | -SLA management -Ticketing management -Automated workflows -Multichannel support -Built-in knowledge base and helpdesk widgets | -A free trial (forever) up to two agents -Growth package: $11per agent/month -Pro package: $41 per agent/month -Enterprise package: $65 per agent/month |
| Salesforce | -AI-powered einstein bots -CRM integration -KM and community portals -Omni-channel support | -Starter suite package: $25 per agent/month -Pro suite package: $100 per agent/month -Enterprise package: $165 per agent/month -Unlimited package: $330 per agent/month -Einstein 1 service package: $500 per agent/month |
| HubSpot Service Hub | -Ticketing system and live chat support -Knowledge base -Integration with HubSpot’s CRM -Dashboards for tracking performance | 1. For business & Enterprises: The pricing for business & enterprises starts with: -Marketing hub -professional package: $800/per month (includes 3 seats) -Marketing hub enterprise package: $3600/per month (includes 5 seats) 2. For individuals and small teams: The pricing for individuals & small teams starts with: -Free tools package: free up to 2 users for $0 -Marketing hub starter package: $15 per agent/month -Starter customer platform package: $15 per agent/month |
| Intercom | -Live chat, bots, and in-app messaging -Customizable workflows -Personalized support -Help center and knowledge base -Robust reporting and customer insights | -Essential package: $29 per agent/month -Advanced package: $85 per agent/month -Expert package: $132 per agent/month |
| Live Agent | -Multi-channel support -Ticketing system -Automation -Knowledge base and community forum options -Performance tracker (Reporting tool) | -Small business package: $15 per agent/month -Medium business package: $29 per agent/month -Large business package: $49 per agent/month -Enterprise package: $69 per agent/month |
| Zohodesk | -Multi-channel support -AI-powered assistant -Customizable ticket management and SLAs -Knowledge base creation for self-service -Real-time analytics | -Express package: $4 per agent/month -Standard package: $9 per agent/month -Professional package: $16 per agent/month -Enterprise package: $27 per agent/month |
| Kustomer | -Omnichannel support -Intelligent workflows powered by AI -Unified data -Live chat and messaging integration with Facebook, WhatsApp, and more -Detailed analytics and reporting | -Enterprise package: $89 per agent/month -Ultimate package: $139 per agent/month |
| Gladly | -Single-threaded customer service communication -Messaging and email capabilities -AI and automation tools -Customer profile tracking -Reporting and analytics | For Gladly pricing policy contact their sales team directly |
1. Knowmax
Knowmax is at the top of our list because of its impeccable set of features. It’s an AI-powered knowledge management platform that helps you create a single source of truth for all your knowledge to help you deliver exceptional customer service.
Knowmax provides your customer service reps with a knowledge library where they can access resources whenever they need guidance, making their resolution process more effortless.
Key Features:
- AI-powered search engine
- FAQs, visual guides, and quiz under one roof
- Interactive self-service portals for customers and agents to improve CSAT and FCR
- AI-powered solutions for troubleshooting and problem-solving
- Easy integration with existing CRMs and tech stack
- Analytics and reporting to track customer interactions and support effectiveness
- Decision trees and interactive visual guide for fast resolution
Pricing:
Contact sales@knowmax.ai for pricing.
Try Knowmax for yourself
2. Zendesk
With a comprehensive suite of support tools, Zendesk is a viable choice for businesses of all sizes.
It offers omnichannel support, automation features, and powerful reporting tools. These tools give your agent easy access to resources, making customer service easy.
Key Features:
- Multi-channel support (email, chat, voice, social media)
- AI-powered chatbots and automated workflows
- Knowledge base management and self-service portal
- Advanced analytics and reporting
- Integration with various business tools like CRMs, e-commerce platforms, etc.
Pricing:
- Support team package: US$19 per agent/month
- Suite team package: US$55 per agent/month
- Suite professional package: US$115 per agent/month
- Suite enterprise package: contact their sales team
3. Freshdesk
Known for its affordability and ease of use, Freshdesk is perfect for businesses looking to streamline their support processes. The platform includes AI-powered automation and multi-channel capabilities.
Key Features:
- Multi-channel communication (email, phone, chat, social media)
- AI-based ticket routing and automated workflows
- Built-in knowledge base and helpdesk widgets
- SLA management and performance reporting
- Customizable user interface and integrations with other platforms
Pricing:
- A free trial (forever) up to two agents
- Growth package: $11per agent/month
- Pro package: $41 per agent/month
- Enterprise package: $65 per agent/month
4. Salesforce Service Cloud
Ideal for enterprises, Salesforce Service Cloud integrates seamlessly with Salesforce CRM and offers advanced tools like AI chatbots, case management, and powerful analytics.
With these tools you get a deep insight into the performance of your platform and agents, giving your customer service a rise.
Key Features:
- Deep CRM integration for a personalized customer experience
- AI-powered Einstein Bots for automation and smart suggestions
- Omni-channel support (email, chat, phone, social)
- Knowledge management and community portals
- Advanced analytics and reporting with real-time data insights
Pricing:
- Starter suite package: $25 per agent/month
- Pro suite package: $100 per agent/month
- Enterprise package: $165 per agent/month
- Unlimited package: $330 per agent/month
- Einstein 1 service package: $500 per agent/month
5. HubSpot Service Hub
HubSpot’s Service Hub helps businesses build better customer relationships by offering tools like ticketing, live chat, and knowledge bases. It integrates well with HubSpot’s CRM and marketing tools.
Key Features:
- Integrated with HubSpot CRM for seamless support
- Ticketing system and live chat
- Help desk knowledge base and customer feedback tools
- Automation features for ticket routing and follow-ups
- Reporting dashboards to track team performance and customer satisfaction
Pricing:
HubSpot’s pricing has been distributed in two segments:
- For business & enterprises
- Marketing hub professional package: $800/per month (includes 3 seats)
- Marketing hub enterprise package: $3600/per month (includes 5 seats)
- For individuals and small teams
- Free tools package free up to 2 users for $0
- Marketing hub starter package: $15 per agent/month
- Starter customer platform package: $15 per agent/month
Shop smart for The Right Customer Service Software
6. Intercom
Intercom is popular for its conversational support tools, including live chat and messaging bots. It provides real-time assistance while gathering valuable data to improve support strategies.
Key Features:
- Live chat, bots, and in-app messaging for real-time support
- Customizable workflows for automating repetitive tasks
- Customer segmentation and personalized support
- Help center and knowledge base creation
- Robust reporting and customer insights for better decision-making
Pricing:
- Essential package: $29 per agent/month
- Advanced package: $85 per agent/month
- Expert package: $132 per agent/month
7. LiveAgent
LiveAgent offers multi-channel support, including live chat, email, social media, and phone, all in one platform. It’s known for its speed, ease of use, and automation capabilities.
These types of capabilities in customer service platform give you the advantage of performing out of the box.
Key Features:
- Multi-channel support, including live chat, email, social media, and phone
- Ticketing system for issue tracking
- Automation rules for ticket management and prioritization
- Knowledge base and community forum options
- Reporting tools for analyzing agent performance and customer satisfaction
Pricing:
- Small business package: $15 per agent/month
- Medium business package: $29 per agent/month
- Large business package: $49 per agent/month
- Enterprise package: $69 per agent/month
8. Zoho Desk
Zoho Desk is an affordable, scalable solution with features like AI-driven ticket management, multi-channel support, and detailed reporting. It’s ideal for small to mid-sized businesses looking to improve their support efficiency.
Key Features:
- Multi-channel support (email, phone, social, live chat)
- AI-powered assistant for ticket resolution
- Customizable ticket management and SLAs
- Knowledge base creation for self-service
- Real-time analytics and reporting for tracking performance
Pricing:
- Express package: $4 per agent/month
- Standard package: $9 per agent/month
- Professional package: $16 per agent/month
- Enterprise package: $27 per agent/month
9. Kustomer
Kustomer stands out for its focus on omnichannel support and personalization. It helps automate workflows and gain insights into customer behavior, making it ideal for businesses focused on customer-centric service.
Key Features:
- Omnichannel support for seamless customer interactions across platforms
- Intelligent workflows powered by AI for task automation
- Customer profiles that unify data from multiple touchpoints
- Live chat and messaging integration with Facebook, WhatsApp, and more
- Detailed analytics and reporting with customer journey tracking
Pricing:
- Enterprise package: $89 per agent/month
- Ultimate package: $139 per agent/month
10. Gladly
Gladly is known for its customer-centric approach, focusing on creating personalized service experiences. The platform offers a unified inbox for all customer communication, helping businesses deliver seamless support.
Key Features:
- Single-threaded customer service communication (all interactions in one view)
- Messaging and email capabilities for easy communication
- AI and automation tools to speed up responses
- Customer profile tracking to personalize each interaction
- Reporting and analytics for tracking performance and improving service quality
Pricing:
For the Gladly pricing policy contact their sales team directly.
Learn The Power of AI-Powered Knowledge Base for Better CX
How did we pick this list?
To compile this list of the top 10 customer service software solutions for 2025, we considered several factors, so that we can get puzzle free solutions. These factors include:
1. Efficiency with seamless functionality:
The software needed to offer a comprehensive set of features that cover multiple customer touchpoints, such as ticket management, live chat, automation, and reporting tools.
2. Simplicity with user-friendly interface:
We prioritized platforms that are user-friendly and allow support teams to get up and run quickly, without steep learning curves.
3. Exceptional service with top-tier customer support:
The quality of the customer support provided by the software vendors was also an important factor. After all, businesses want reliable support when using these platforms.
4. Innovative solutions to fuel your growth:
We looked for solutions that can grow with a business, accommodating small startups and large enterprises alike.
5. Advanced integration features:
We considered how well the software integrates with other essential business tools, such as CRM systems, marketing platforms, and social media.
FAQs
multichannel support (phone, email, live chat), automated ticketing systems, a knowledge base for self-service, real-time analytics, and seamless integration with CRM systems. These features ensure a smooth customer experience and help agents deliver efficient support.
Customer service software streamlines communication, enhances response times, improves agent productivity, and boosts customer satisfaction. It provides centralized data, automates repetitive tasks, and enables better tracking of customer interactions, helping businesses provide consistent and effective support.
A customer support system ensures businesses can effectively manage and resolve customer inquiries, issues, and feedback. It helps improve customer satisfaction, builds loyalty, and provides valuable insights into customer needs, which can drive improvements in products and services.
pecific needs—such as scalability, integration with existing systems, and ease of use. Look for tools that offer multichannel support, robust reporting capabilities, and automation features, while also fitting within your budget and supporting future growth.
