Top 10 Knowledge Based Software in 2024 

Imagine a knowledge based software like a digital library. Instead of physical books, it stores information electronically, like FAQs, manuals, and tutorials.  

Just like a librarian helps you find the right book, the knowledge base software allows you to easily search and access the information you need.  

But finding the right knowledge based software can be a mind-boggling task, like finding your favorite book in the library and not knowing where to find it.  

Worry not, in this blog, we give you the top 10 knowledge based software that will make your search for the right one easy. 

What is Knowledge Based Software? 

Knowledge based software is essentially a digital tool that helps you create and manage a structured collection of information, also known as a knowledge base.  

This information can be anything from product manuals and troubleshooting guides to FAQs and company policies.  

 The software itself is designed to make it easy to find and access this information, typically through an online interface.

Top 10 Knowledge Based Software in 2024 

1. Knowmax  

Knowmax is a full-suite knowledge management system designed to empower your organizations with the tools to deliver exceptional customer service experiences.  

It creates a single source of truth for all your organizational knowledge. You can create, store, and organize a wide array of knowledge resources, including FAQs, how-to guides, and troubleshooting articles. 

Knowmax’s intuitive interface and powerful search capabilities enable you to quickly find the information needed, reducing the time spent on manual searches. 

In addition to its core knowledge management features, Knowmax integrates seamlessly with customer service channels, such as chatbots, mobile apps, and websites. 

Key Features 

• Advanced AI-powered search and content recommendations 

• Updated chrome extension to prevent screen toggle 

• Clean UI and easy navigation 

• Easy and hassle-free content migration 

• Picture and video-based support 

• Advances analytics and knowledge base insights 

Pricing 

Contact sales@knowmax.ai 

2. Zendesk  

Zendesk is a comprehensive knowledge management software that enables you to create, manage, and share knowledge internally and externally.  

It centralizes information, making it easily accessible for agents and customers alike.  

Features include AI-powered search, content organization, collaboration tools, and analytics to optimize knowledge base effectiveness and enhance customer support experiences. 

Key Features 

• Advanced search capabilities 

• Customizable templates 

• Multilingual content support 

• Analytics and Reporting 

• AI and automation 

• Integration with Zendesk’s customer support suite 

Pricing 

Starts at $5 per agent per month for the Lite plan, with higher tiers offering additional features and customization options. 

3. Freshdesk 

Freshdesk, developed by Freshworks, is robust Knowledge Management (KM) software designed to streamline customer support processes. It enables you to create, organize, and share knowledge articles efficiently.  

This platform aims to improve your agent’s productivity and customer satisfaction by ensuring consistent and accurate information is readily available across all support channels. 

Key Features 

•  AI-powered search 

• Collaboration tools for content creation and editing 

• Content analytics  

• Seamless integration with Freshdesk’s help desk software 

Pricing 

The basic plan starts at $15 per agent per month, with scalable pricing for additional features and larger teams. 

4. Guru 

Guru is a Knowledge Management (KM) software that focuses on delivering knowledge at the point of need. It integrates seamlessly with existing workflows and applications to provide contextually relevant information.  

Guru utilizes AI to keep knowledge up-to-date and accurate while also offering collaboration tools for your teams to contribute and verify knowledge.  

It includes analytics to measure the impact of knowledge on productivity and customer satisfaction, making it a versatile choice for your organizations looking to optimize their knowledge-sharing processes. 

Key Features 

• Knowledge centralization 

• Robust search functionalities 

• Content versioning for information accuracy 

• AI-powered suggestions 

• Customizable dashboards  

Pricing 

Guru offers three pricing tiers: 

• Starting quote: $5/user/month 

• Builder quote: $10/user/month 

• Expert quote: $20/user/month 

5. HubSpot Knowledge Base 

HubSpot’s knowledge based software is designed to help your business create and manage a centralized repository of information for your customer support and self-service.  

It allows you to organize articles and resources effectively, making it easy for your customers to find answers to their queries. 

Features 

• Customizable templates 

• SEO optimization tools 

• Analytics and Reporting  

• Integration with HubSpot’s CRM and marketing tools 

Pricing 

Included HubSpot CRM and Marketing Hub plans, which start at $45 per month, with advanced features available in higher-tier plans. 

6. Document360 

Document 360 is a Knowledge Management (KM) software tailored for your business to create, manage, and deliver comprehensive documentation and help guides. 

It features an intuitive interface for easy content creation, organization, and customization. Document 360 offers robust search capabilities, version control, and analytics to track document usage and effectiveness.  

It supports multi-language and multi-channel publishing, making it suitable for your global teams and diverse customer bases seeking efficient knowledge sharing and support solutions.  

Key Features 

• Advanced search functionality 

• Version control 

• Role-based access control 

• Customizable branding 

• Analytics and insights into article performance 

Pricing 

Starts at $49 per project per month for the Startup plan, with enterprise options available for larger organizations needing more features and support. 

7. Helpjuice 

Helpjuice is a knowledge based software focused on facilitating efficient information management and access. It aims to centralize and organize knowledge resources for your easy retrieval. Helpjuice emphasizes simplicity and user-friendliness in its interface and functionality.  

It is designed to streamline your organization’s knowledge sharing and support processes, enhancing productivity and customer satisfaction through accessible and reliable information. 

Key Features 

• AI-powered search 

• Customizable templates 

• Multilingual support 

• Analytics dashboard for tracking article performance 

• Integration options with other business tools 

Pricing 

Pricing available upon request, tailored to business size and specific needs, with scalable plans and customizable features. 

8. ProProfs Knowledge Base 

ProProfs knowledge based software is a tool designed to streamline information management and access for your businesses and educational institutions. It focuses on creating a centralized repository of knowledge for you that is easily searchable and accessible.  

ProProfs emphasizes simplicity in its interface and functionality, aiming to enhance your organizational efficiency and customer satisfaction through effective knowledge sharing and support solutions. 

Key Features 

• Drag-and-drop editor for easy content creation 

• Multimedia support 

• User feedback tools  

• SEO-friendly capabilities 

• Integration with ProProfs’ help desk and training tools 

Pricing 

Starts at $30 per month for the Essential plan, with higher tiers offering more features and support options tailored to business needs. 

9. ServiceNow Knowledge Management 

ServiceNow knowledge management is a robust software solution designed to streamline knowledge sharing within your organization. It enables you to capture, store, and distribute knowledge effectively across various departments and teams.  

ServiceNow emphasizes integration with its broader IT Service Management (ITSM) platform, facilitating seamless collaboration and problem-solving.  

The software aims to improve your operational efficiency and enhance customer satisfaction by providing accurate and accessible information across the enterprise. 

Key Features 

• Knowledge base creation and management tools 

• AI-driven recommendations for content creation 

• Workflow automation 

• Integration with ServiceNow’s IT service management (ITSM) and other modules 

Pricing 

Pricing varies based on modules and deployment options, typically designed for large enterprises with complex IT and service management needs. 

10. Bitrix24 

Bitrix24 offers a knowledge-based software solution designed to help your business organize and share information efficiently. It provides a centralized platform for creating and managing knowledge articles, documents, and FAQs. 

Bitrix24 focuses on enhancing team collaboration and customer support by ensuring easy access to relevant information.  

The software integrates with other Bitrix24 tools, offering a comprehensive suite for managing internal and customer-facing knowledge resources.  

Features 

• Collaboration tools for team communication and project management 

• Integration with CRM functionalities 

• Customizable templates 

Pricing 

Free plans are available with limited features, paid plans start at $19 per month per user, with scalable pricing for additional features and users. 

Features to Consider While Selecting a Knowledge Based Software 

When selecting a knowledge based software for your organization, it’s important to focus on some key features that will support efficient knowledge management. 

1. Advanced Search Capabilities 

Robust search functionality is critical for knowledge based software. You should be able to find relevant information quickly using keyword search, advanced search filters (such as category, tags, and date range), and possibly natural language processing for more accurate results. Look for features that support synonym recognition, stemming, and relevance ranking to improve search effectiveness. 

2. Content Organization and Navigation 

Consider software that offers intuitive tools for organizing and navigating content. Features such as hierarchical categorization, tagging, and metadata management help you to easily browse and discover information. A well-structured knowledge base with clear taxonomy and navigation paths ensures you can locate information efficiently. 

3. Collaborative Content Creation 

A good knowledge based software should support multiple contributors, version control, and workflow management to streamline content creation processes. Features like WYSIWYG editors, templates, and inline commenting enhance collaboration among your team members and ensure content accuracy and relevance. 

4. Advanced Analytics and Insights 

Analytics tools are essential for monitoring the usage and effectiveness of your knowledge base. Look for software that provides comprehensive analytics and reporting capabilities, including metrics on article views, search queries, user engagement, and feedback. Analytics data helps identify popular topics, gaps in content, and areas for improvement, enabling continuous optimization of your knowledge base.

To sum it Up 

Selecting the ideal knowledge based software hinges on meticulously evaluating your team’s needs and prioritizing the features that best align with your goals. 

By carefully considering the knowledge based software outlined above, you can choose wisely. From creating, curating, and organizing information effortlessly to helping teams with instant access to knowledge, you can find the solution mentioned above that takes your customer support and internal operations to the next level. 

So, ditch the information overload and whip up a knowledge base that tantalizes taste buds with the perfect blend of features.