Designed to handle the complexity of global travel, Knowmax enables you to deliver accurate, consistent answers across every channel. With enterprise-grade compliance and multilingual capabilities, your teams can scale securely while ensuring travelers always feel supported.
Always accurate. Always compliant. Always on time
Trusted by
Global Leaders
Your travelers expect fast, reliable, and empathetic support – whether they’re booking a trip, checking in, managing cancellations, or navigating disruptions mid-journey. At the same time, you’re balancing complex policies, partner rules, and global regulations.
That’s where our AI-powered Knowledge Management System transforms the game:
No more scrambling for details. Our Agentic AI listens, guides, and automates workflows whether it’s rebooking a missed connection or managing a complex multi-city itinerary so your agents deliver accurate, personalized solutions in record time.
Our Conversational AI instantly understands intent and retrieves the one right answer from your knowledge base, ensuring consistent responses across visa queries, baggage policies, and every customer interaction.
Regulations, routes, and policies change fast. With Gen AI authoring, your content stays fresh, multilingual, and compliance-ready so you’re always aligned with airlines, hotels, and traveler expectations.
Interactive visual guides and agent workflows turn even the most intricate travel processes like group bookings, last-minute cancellations, or loyalty program rules into clear, step-by-step flows so every agent gets it right the first time.
No more toggling between booking engines, GDS, and CRM tools. Access knowledge right inside your core systems with our browser extension so your teams can work faster, smarter, and stress-free
From instant policy alerts to built-in onboarding and training, we help you reduce errors, cut ramp-up time, and keep every team member aligned with brand, safety, and regulatory standards.
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.
By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.
Everything you need to know about the Customer Experience
industry in one place.
Schedule a demo call with one of our Product Experts. Please select the meeting duration according to your availability.
30 min
Web conferencing details provided upon confirmation.
Unsure of how we can help you? Hop on a quick call with one of our product experts to discuss your pain points and how we can help solve them.
Book a Meeting
Processing...
