For enterprise teams, speed matters. Knowmax is available on the SAP Store for easy deployment and secure integration, so you can get up and running without the IT bottlenecks.
Connect Knowmax with the platforms your team already uses. Deliver knowledge instantly inside their workflow to drive faster resolutions and better customer experiences.Â
Knowmax connects with industry-leading platforms, so your users can access the right answers without switching platforms.Â
Surface relevant knowledge inside tools like Zendesk and Freshdesk to support agents where they work. Â
Enable faster query resolutions by integrating Knowmax into platforms like Salesforce.Â
Power your bots with structured answers to respond instantly and consistently. Â
Integrate Knowmax to provide consistent support across social channels with quick access to articles. Â
Embed knowledge directly into your site to enable customer self-service without leaving the page. Â
Deliver contextual answers inside your app to help users find what they need, instantly.Â
Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.
By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.
I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.
We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.
Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.
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