Installation Support For Contact Center Agents

Augmented reality has come a long way from dreams to reality to innovation through installation support and is now found at every step having an everlasting confluence with technology. Appliances and equipment keep renovating and its installation requires proper training to the mechanics and handling instructions and demonstration to the employees. With augmented reality, the creator of technology can simply create a detailed manual for the basics. All advanced instructions and functions can be guided by virtual presence using camera lens and screen access for further aid in installation of machinery.

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Installation Support For Contact Center Agents

Challenges in installation support

Visit costs

Visit costs

Each time a complicated installation is to be carried out, an expert is needed to supervise the installation, guide about dos and don’ts, and list all precautionary measures. The cost involved per visit is high and incurs burden on both the parties.

Integral involvement

Integral involvement

The process of installation support basically forms the grounds for all other industrial activities to be carried on. The processes like, molding, manufacturing, carving, and branding too line up perfectly only under a perfectly laid down mechanical infrastructure.

Time investment

Time investment

Next to data and money lies the third most precious industrial asset- time. With lined up expert visits, workshops, manual reading and deciphering, and wait for physical troubleshooting, a lot of time is wasted that AR could otherwise save.

Mechanic’s self-desk

Mechanic’s self-desk

Apart from the ultimate consumers and agents being the ones requiring self-help software to navigate out of petty troubles, installation teams too can get stuck with petty yet instrumental issues which can be wiped right off using AR aids.

Benefits of installation support

Instead of reading out a hectic set of manual and instructions, simply put on the AR feature of installation support instructions and get live direction. Have your machine and equipment installed with life-like support and accuracy delivered by the pro.

Manual v/s man

When a product is shaped into its final, the most important aspect is to know the pilot responses. With AR activation, details about the product can be assessed while development thus framing reactions and modifying product in the face.

Product development

Complex features simplified result in a complex product. To plan, program, and design is one aspect while assembling such products properly is decider. With AR, the team can learn, connect, and assemble complex products with perfection.

Quick assemble

To speed up manufacturing, the expected issues are countered while installation itself. In such cases, the product development team too requires expert guidance and AR summons all such troubleshooting requisites on finger tips.

Troubleshooting

When installing an equipment or machinery, guidance is needed for setting it up accurately. This calls for the involvement of engineers and experts from manufacturers increasing cost. AR solves the entire scene virtually saving money.

Financial benefits

Features of installation support

Interactive augment reality software resolves complex queries and simplifies customer interactions through live camera via remote screen access in between agents and a series of questions accompanied by multi-choice type answers.  This streamlined technical process for support teams and customers has a step-by-step intuitive workflow.

Interactive how to guides

It is the visual assistance that agents need while handling complex customer interactions. Picture guides ensures best for agents and users by allowing faster and efficient resolutions using images as a better tool as compared to words.

Visual support

Knowledge base of an organization is its entire data created and curated. A content management system with connected cloud repository of multiple devices to make information easily accessible across all touch-points lists the service and parts guides and catalogue digitally.

Digitized service manuals

Learning management system is a boon for the experts to learn specifics about product and the consumer behavior thus helping them fair better at communication with confident and persuasive tone delivering compact FCR resolutions through a single knowledge platform.

Unified repository

Impact of installation support for different users

Agents

Agents

In a highly dynamic environment as that of AR, the contingent forces are strong and require a specialized hand in the same. When a robust knowledge base is a given, the struggle for better performance no more remains a pressure thus, improving installation support.

Customers

Customers

With self service enablement, it becomes feasible for customers to decide the mode of help. Consumers feel privileged when given an option to choose from; and what better than freedom from long and hammering call center ring tones.

Operations supervisor

Operations supervisor

Role of operations supervisor is of inevitable importance as well. The query pertaining to a financial problem involves a lot of brainstorming resulting in an impatient caller. This caller if lost here, will be a customer lost from sale counter too.

Field executive training

Field executive training

Onboarding of field experts, in reality is one of the most crucial parts of recruitment. Experts with good mechanical and vocal skills are trained in accordance with organization’s products and knowledge aiming to achieve higher levels of C-SAT & FCR.

Digital team

Digital team

Majorly responsible for digital transformation of a company backed by robust strategy and planning; an engaging and interactive website or app can reap conversions if it’s friendly and compatible enough for the search engine to crawl through.

CX heads

CX heads

Consumers can reach out to you through app, website, bot, WhatsApp, social media, text, and call 24×7. Any loophole evident results in degradation of CX and NPS. It is thus essential to prevent any decrease in agent efficiency, learning, and quality.

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