20% improvement in call resolution delivery of a leading Fintech startup

Oxigen is one of the major payment solutions providers in India. Their solution enable customers to make mobile/DTH recharges, quick money transfers, utility bill payments, facilitating 600 million transactions per year.

CS features

20%
Improvement in Call Resolution

CS features

100%
Tagging Compliance Achieved

CS features

35 Seconds
AHT Reduced

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