20% improvement in call resolution delivery of a leading Fintech startup

This fintech startup is one of the major payment solutions providers in India. Their solution enable customers to make mobile/DTH recharges, quick money transfers, utility bill payments, facilitating 600 million transactions per year.

CS features

20% Improvement in Call Resolution

CS features

100% Tagging Compliance Achieved

CS features

35 Seconds AHT Reduced

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