Learning management system makes preparing simpler by its course creation feature inside the training platform alongside testing the employees. This aids with quicker representative onboarding and better cycling of information.
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In the times of MOOC learning, our learning programme is dedicated for employees to train themselves and improve performances. It is cost friendly and helps employees take responsibility of a progressive return on job. The employers can track progress regularly via alerts and reports.
Knowmax helps keep a track of each user thus monitoring progress. The lessons taken and quizzes unlocked help see knowledge retention and learning capabilities. Use of progress reports indicate towards consistency and help identify the gaps in the knowledge created.
Knowmax divides each course by lesson and is assigned to experts in form of coaches. The reports so generated from quizzes at various levels indicate towards an employee’s progress simplifying the consumption of knowledge. Team efforts thus pay off well with specialized and skilled minds on job.
The repository of entire knowledge base and training material is migrated digitally customized as per needs of the process with decision trees and visual guides. Cloud accessibility of information helps in assigning, creating, and circulating knowledge base easing the management of big data.
Use recordings, pictures, and other intuitive training and study materials to make the learning experience additionally improving and effective. Assemble virtual homerooms to connect with your representatives to construct and look intrigue.
Knowmax LMS portal does not merely assists in training, it also helps the organizers in assigning groups, creating courses, setting targets, and redeveloping syllabus. All of it can be done with intuitive knowledge base and practical training exercises over a single platform.
Knowmax, a Knowledge Management Platform has expanded our capabilities in terms of communication, information accessibility, and knowledge sharing about products and services with our end customers through digital and assisted channels using Picture Guides for pictorial support regarding various use cases, and their Al based knowledge base, becoming brain to our Chabot “Saeed”. This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer towards our goal of going digital.
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly.
Knowmax is an easy to build & maintain omni-channel customer experience platform. Our contact center agents found the decision tree navigation to be seamless making it to comprehend on a single page. Real time analytics helped us understand productivity & quality of our agents. Their customer success team was proactive and helped us during our on-boarding and later for on-going support. This has helped us in reducing AHT and drive Self-Service at NestAway.
Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!
Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Knowmax’s robust functionality and the ease with which we were able to generate user reports have set this platform at an advantage over its competition.
Employee training plays a very important role in achieving higher C-SAT and NPS for a brand. Effective learning management software backed with quizzes and tests can help you curate effective employee training programs as a part of corporate LMS strategy. CX leaders can ensure that their support teams are updated at all times with real-time notifications and analytics for all-round performance.