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Including custom rules & logics Getting data from internal system & create report On the go (on demand)

By making use of AI to organize information By setting up self-service Providing ready repository of training on cloud Through integrated omni-channel knowledge base Agent driven; due to bad ops scores None of the above

Manual assessment Online test Through cloud based assessment platform None of these

Classroom based training driven via emails Full fledged cloud based platform (highest) None of these

Check historic mails Intranet On cloud (multi device capability) None of these

Manually updating all documents Using FTP Updating & sharing files via Google drive Cloud based,version control management None of these

Stakeholders design using ppt, excel, word, etc Content designing softwares (AV types) Content designing via LMS platform with integrations None of the above

Upon receiving email requests Proactive but on email Auto identification (system driven) Repetitive agent error None of the above