Knowledge Management - The Driver of CX Transformation

Topics of discussion

Challenges faced by CX professionals at contact centers
Importance & best practices of an integrated omnichannel knowledge base
How to set up workflows that enable customer self-service
Knowledge management tools in the time of COVID-19

On-Demand Webinar

Speakers

John Coles

Knowledge Management Consultant

Pratik Salia

Product Lead

Rajiv Ramanan

Director, Startup Program and Technology Alliances Freshworks

Knowledge by Knowmax

Everything you need to know about the Customer Experience industry in one place.

Knowmax by KocharTech 2024. All right reserved.

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