How to choose a Knowledge Management System?
Knowledge Management - The Driver of CX Transformation
Topics of discussion
- Challenges faced by CX professionals at contact centers
- Importance & best practices of an integrated omnichannel knowledge base
- How to set up workflows that enable customer self-service
- Knowledge management tools in the time of COVID-19
Speakers
John Coles
Knowledge Management Consultant
Pratik Salia
Product Lead
Rajiv Ramanan
Director, Startup Program and Technology Alliances Freshworks
Let's talk CX
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