<
KM Checklist
How to choose a Knowledge Management System in 2021?
X Knowledge Management - The Driver of CX Transformation
Topics of discussion
- Challenges faced by CX professionals at contact centers
- Importance & best practices of an integrated omnichannel knowledge base
- How to set up workflows that enable customer self-service
- Knowledge management tools in the time of COVID-19
Speakers
John Coles
Knowledge Management Consultant
Pratik Salia
Product Lead
Rajiv Ramanan
Director, Startup Program and Technology Alliances Freshworks
We are using cookies to enhance user experience. Click Accept to give us your permission.
