Knowledge Management - The Driver of CX Transformation

Topics of discussion

  • Challenges faced by CX professionals at contact centers
  • Importance & best practices of an integrated omnichannel knowledge base
  • How to set up workflows that enable customer self-service
  • Knowledge management tools in the time of COVID-19

On-Demand Webinar

    Speakers

    John Coles

    Knowledge Management Consultant

    Pratik Salia

    Product Lead

    Rajiv Ramanan

    Director, Startup Program and Technology Alliances Freshworks