Knowledge Management - The Driver of CX Transformation

Topics of discussion

Challenges faced by CX professionals at contact centers
Importance & best practices of an integrated omnichannel knowledge base
How to set up workflows that enable customer self-service
Knowledge management tools in the time of COVID-19

On-Demand Webinar

Speakers

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John Coles

Knowledge Management Consultant

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Pratik Salia

Product Lead

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Rajiv Ramanan

Director, Startup Program and Technology Alliances Freshworks

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