The Learning Platform to Fuel Great CX

Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

By unifying enterprise knowledge, training materials, and real-time feedback in one platform, your agents can learn faster, perform their best, and deliver high quality CX, every single time.

Centralized learning, all in one platform

Guided learning journeys to build confident agents

Track performance and certify across teams

Let's Connect

Let's Connect

See how Knowmax helps your team, and you

Learner

Learn faster, perform better

Engage with unified learning dashboard

Resume courses where you left off

Get instant assessment scores

Download certificates

Knowledge Author

Create, automate, measure

Auto‑generate and translate assessments using AI

Batch enroll learners and schedule cohorts

Identify areas for improvement

Build a CX Team That Performs with Confidence

Streamline Learning with a Unified Dashboard

Real-time alerts guide agents to a unified dashboard for all assigned assessments and courses. Agents can track progress, resume where they left off, view results in real time, while admins monitor cohort performance with exportable insights for faster, friction-free learning.

Cut Assessment Setup Time by Hours

Set assessment timing, number of attempts, and scores, and use AI to auto-generate questions from existing articles, translate them across languages, saving hours of manual efforts while ensuring consistency at scale.

Accelerate Agent Growth with Guided Learning Paths

Deliver structured learning journeys that combine courses, interactive lessons, and assessments for continuous skill development. Unlock each stage sequentially, measure progress through instant scores, and reward course completion with auto-issued certificates, all managed from a single console.

Centralize Learning Management & Reporting

Handle courses, and learners at scale with unified tracking and exportable insights. This gives admins full control over every learning journey.

Close the Learning Loop with Instant Feedback

Agents can view correct and incorrect answers, leave feedback on courses, and help continuously refine training materials. Admins gather insights to improve relevance and quality over time.

Worried about content migration?

We've got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is
preserved and transferred without any hassle. Here's how we do it:

Content Audit

Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately.

Migration

Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process.

Launch

We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free.

Testimonials

Trusted by industry leaders

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.

Group Customer Service Head

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The Learning Platform to Fuel Great CX

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