Sneak-peek into the vital metrics Knowmax impacts:
40%
Reduced agent error
30%
Reduced time to proficiency
15%
Improved FCR
Agents make errors with complex SOPs as a consequence of scattered product & process information.. This increases support costs as CX declines. Rethink KM with Knowmax & create an omnichannel CX with AI backed capabilities.
Reduced agent error
Reduced time to proficiency
Improved FCR
