How to choose KMS?

How To Make a Decision Tree?

You can easily create a decision tree in Knowmax. Here’s how: 
  1. On the admin dashboard, click the Hamburger Icon to open the Navigation Menu.
  2. From the left-side panel, expand the “Decision Trees” section and select “Create.”  
  3. A new page will appear asking what type of decision tree you want to create. Click “Create a Decision Tree” to proceed manually.
  4. Select a theme for your decision tree and click “Continue” again.  
  5. In the dialog box that opens, type in your question and click ‘SAVE’ to continue.  
  6. Repeat the process to input your answer. 
  7. Click on ‘ADD NEW’ to add more questions and answers.  
  8. Once done, click on ‘SAVE & PROCEED’ to continue, or ‘SAVE AS A DRAFT’ to edit later. 
  9. Select a category for your FAQ. 
  10. Click on ‘UPLOAD FOR APPROVAL’ to submit your FAQs for review or ‘Back’ to make further edits.  
  11. A dialog box will appear asking if you want to create or edit FAQs in other languages. Click ‘No’ to publish in current language or ‘Yes’ to publish in other preferred languages.

Look who’s making their knowledge work for them 

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.


concentrix

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.


ooredoo

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.


igt

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.


vodafone

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.


jupiter

Group Customer Service Head

Integrated with your everyday tools

Ready APIs to integrate seamlessly with your in-house tools

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zendesk

Ready to get Knowmax? 

Schedule a Demo 

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