How To Link Another Module In A Decision Tree?

You can easily attach modules in your decision tree with Knowmax. Here’s how:

1. Create your Decision trees as usual. Learn how to create a decision tree here
2. On the right side panel, use the search bar under Link Node to Another Module. Type the module name you want to link to and select it from the list.
3. Select the desired module to attach to your decision tree.
4. Once done, click on ‘SAVE & PROCEED’ to continue or ‘SAVE AS A DRAFT’ to edit later.
5. Select the desired category, departments, and channels to securely distribute your decision tree.
6. Next, scroll down the page and under the preview section, preview your decision tree for accuracy. Click on the link icon to preview the attached module.
7. Then, click ‘UPLOAD FOR APPROVAL’ to submit the decision tree for review or ‘BACK’ to make further edits.
8. A dialog box will appear asking if you want to publish the decision tree in other languages. Click ‘NO’ to publish in the current language or ‘YES’ to auto-translate and publish in other preferred languages.

And that’s it! Once approved, your decision tree will be published with a module attached to it and available to users. Your customers will then have easy access to a structured r decision tree section whenever they need assistance. Keep your decision tree updated to enhance the overall customer experience.