Name: Knowmax
Brand: Knowmax
Rating: 4.6 (17 reviews)

You can instantly create an FAQ in Knowmax using Max AI. Here’s how:

On the admin dashboard, click the Hamburger Icon to open the Navigation Menu.
From the left-side panel, expand the “FAQ” section and select “Create.”
A new page will appear asking what type of FAQs you want to create. Click “FAQ” to create one manually or “UPLOAD IN BULK” to upload an FAQ Excel file.
Enter the title of the FAQ and click “Continue” to start creating.
A new page will appear where you can add questions and answers. Click the “Edit” icon next to the answer text box to modify the answer.
Click the “Max AI” button to generate an answer using AI.
A Max AI dialog box will open. Enter the instructions for generating the FAQ and press the Submit Icon.
Max AI will start generating the answer. Click STOP to pause the AI generation, REFRESH to regenerate, and INSERT to add the AI-generated answer to the FAQ.
Review the AI-generated answer, make any necessary edits, then click “SAVE” to continue.

And that’s it! Once saved, your AI-generated FAQ will be ready for review and approval. Once published, users can instantly access accurate answers, ensuring they find the information they need without any hassle. Keep your FAQs updated with Max AI and make knowledge easily accessible across your CX channels.

Testimonials

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.

Group Customer Service Head

Integrated with your everyday tools

Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.

By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.